wavespace- Experience Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY Wavespace: Experience Manager

At EY wavespace, we reimagine what is possible for business. We help teams to reframe their thinking and align to find answers fast.

Our immersive approach brings the right people together from across an organization; EY and beyond- virtually, in person, or using a blend of both. It gives teams the mindset and tools to think differently and solve problems at speed. It’s an increasingly complex, digitized, fast-changing and interconnected world and as part of the wavespace practice, you’ll help leading companies across industries strategize and execute on their future vision and experience.

Your Key Responsibilities

In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues and creating experiences for them that delight. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high-quality work products. As a wavespace Experience Manager, you will oversee the development and execution of the design thinking led sessions and experiences.

A wavespace Experience Manager understands what excellent design looks like, how to articulate a client’s vision and the roadmap to get there (captured in exam questions) and has experience in understanding business needs, creative approaches & tools, executive communications. They are ultimately responsible for
 

• Day-to-day client relationship and team direction end-to-end delivery of design thinking led wavespace sessions.
• Experience in executive communications and facilitation of creative processes/ workshops by bringing together understanding of innovation process, creativity and storytelling.
• Managing resourcing, timelines, costing and client expectations
• Working collaboratively, use tools & techniques of innovation/ Design Thinking, knowledge management.

Skills and attributes for success

We are looking for a combination of business acumen, creativity and storytelling. To qualify for the role, you must have
Ability to act as an advocate and leader in the strategic design process of projects, owning the overall Client outcomes and Experience. Lead the development of various activities (e.g. visioning, customer personas, execution roadmap), collaborate with design team to build visual themes and execute the session as a leader & facilitator.

• Bring a creative and designer mindset by applying these skills in designing activities, creating assets and artefacts, coming up with creative ways to deliver client outcomes through wavespace experiences.
• Knowledge of innovation tools and techniques (e.g. design thinking) and the ability to solve complex business problems with simple, industry-leading experience and design solutions.
• Ability to provide strategic direction, working with engagement team to manage client expectations in line with the overall digital and customer experience vision.
• Experience translating business requirements and goals, end user needs and inputs from cross-functional teams into outcome-driven, creative experiences for clients.
• Ability to foster an innovative and inclusive team-oriented work environment.

Ideally, you’ll also have

• Bachelor's Degree & Master’s Degree / MBA (Preferred) with 12+ years of work experience related to consulting, business strategy, user experience design, product design etc.
• Education or experience in creative fields in a bonus - including user experience, visual communications, CX, creative agencies.
• Experience in facilitating, leading groups towards business outcomes and having an overall view of session design and execution
• A design thinking mindset and ability to deal with ambiguity, operate autonomously and being able to make informed decisions on the fly, grounded in a client/ user centric point of view
• People management and client facing experience

What we look for

We’re seeking passionate leaders with a strategic vision and a desire to stay on top of both customer experience and digital trends and who value diversity and inclusion, who team to provide our clients with innovative solutions. If you have a genuine passion for helping clients define and execute on their vision, EY’s wavespace Practice could be the next step in your professional journey.

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