USS Reporting And Analytics

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Unified Support Services (USS) Reporting & Analytics Lead (U61. Reporting & Analytics)

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fuelled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities.

The Reporting and Analytics Lead is a strategic role responsible for overseeing the data and analytics operations within the USS Function. This individual will lead a team of data professionals and collaborate with various business units to ensure that data-driven insights are effectively integrated into decision-making processes. The role requires a deep understanding of data management, analytics methodologies, and the ability to translate complex data into actionable business strategies. The Reporting and Analytics Lead is crucial for harnessing the power of data to inform strategic decisions, optimize operations, and drive business growth. This leader will ensure that the USS function remains at the forefront of data and analytics capabilities & enables decision making.

Your key responsibilities

• Develop and implement a comprehensive data and analytics strategy aligned with the USS objectives.
• Lead and manage a team of data analysts, data scientists, and other data professionals, providing guidance and mentorship.
• Oversee the collection, storage, management, quality, and protection of data.
• Drive the adoption of analytics tools and data-driven decision-making across the organization.
• Collaborate with IT and business stakeholders to ensure seamless integration of data systems and analytics solutions.
• Design and monitor key performance indicators (KPIs) to measure the effectiveness of data and analytics initiatives.
• Stay abreast of industry trends, emerging technologies, and best practices in data analytics.
• Communicate complex data concepts and the implications of data analysis to non-technical stakeholders.
• Foster a culture of continuous improvement and innovation within the data and analytics function.

Skills and attributes for success

This individual should possess a combination of technical skills, analytical abilities, and leadership attributes

To qualify for the role you must have 

• Proven leadership experience in a data and analytics role.
• Strong understanding of data management principles, data architecture, and analytics platforms.
• Expertise in statistical analysis, predictive modelling, and data visualization techniques.
• Excellent communication, collaboration, and project management skills.
• Ability to lead and inspire a team in a fast-paced and evolving environment.
• Over 15 years of experience in IT support services, with significant leadership experience in managing large-scale operations.
• Strong understanding of ITIL service management frameworks with relevant certifications.
• Demonstrated experience in driving service improvement and innovation in a complex, multinational organization.
• Excellent communication, negotiation, and interpersonal skills, with the ability to engage effectively with all levels of the organization and external partners.
• Strategic and analytical thinker with robust problem-solving skills.
• Demonstrates an in-depth knowledge of how IT reporting & analytics solutions support customer fulfillment and productivity to achieve short- and long-term business goals
• Applies a deep understanding of Service desk and Onsite support services needs to identify critical outcomes, barriers to success, and changes in expectations or scope  
• Ability to build and maintain relationships with key leadership, building business acumen and linking business needs   
• Ability to defuse difficult conversations while maintaining confidence, transparency and trust  
• Uses in-depth knowledge of business/clients/industry, professional organizations, market trends and legislation to  identify key issues and trends and make recommendations  
• Possess innovative mindset by being open to new ideas and promoting team members to think differently  

What we look for

• Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field.
• Data science or any other relevant certification is must 

What we offer
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
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