USS Continual Improvement Analyst

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Description 

Unified Support Services (USS) Continuous improvement Analyst (U643.1 USS Continuous Improvement Analyst)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government like entities.

The Continuous Improvement Analyst is responsible for identifying and implementing process improvements within the Unified support services team  to enhance efficiency, reduce waste, and improve overall performance. This role involves analyzing current processes, recommending improvements, and leading projects to drive change and foster a culture of continuous improvement.

Your key responsibilities

• Collaborate with service delivery , product & services teams  to understand processes, identify inefficiencies, and gather data for analysis.
• Utilize continuous improvement methodologies such as Lean, Six Sigma, or Kaizen to analyze workflows and processes.
• Facilitate process mapping sessions and conduct root cause analysis to pinpoint areas for improvement.
• Develop and propose improvement strategies that align with organizational goals and objectives.
• Design and implement pilot projects to test the effectiveness of proposed process changes.
• Monitor and measure the impact of implemented improvements, using key performance indicators (KPIs) and other metrics.
• Prepare detailed reports and presentations to communicate findings and recommendations to management and stakeholders.
• Train and mentor staff on continuous improvement techniques and best practices.
• Lead cross-functional teams to ensure successful execution of improvement initiatives.
• Foster a culture of continuous improvement by promoting the sharing of knowledge and best practices across the organization.
• Stay current with industry trends and advancements in continuous improvement methodologies.

Skills and attributes for success

To qualify for the role you must have

• Proven experience in a continuous improvement role, with a track record of successful process enhancement.
• Strong analytical and problem-solving skills, with the ability to interpret complex data.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across all levels of the organization.
• Proficiency in process mapping and analysis tools (e.g., Visio, Lucidchart).
• Knowledge of project management principles and experience leading projects.
• Ability to manage multiple initiatives simultaneously and prioritize effectively.

What we look for

•  Bachelor's degree in Business Administration, Engineering, or a related field.
•  Certification in Lean, Six Sigma, or a related continuous improvement methodology is highly desirable.
•  ITIL processes knowledge is a must

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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