TechOps-DE-AMS-Scrum Master-Senior

Career Family-TechOps - AMS

Role Type-Scrum Master

Role Rank-Senior Scrum Master

The opportunity

You will play a crucial role in facilitating Agile practices within the delivery team. You will guide the team through Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure clear communication and effective collaboration.

You will work closely with Product Owners, Business analysts and development team to refine and prioritize the product backlog, helping to translate business requirements into actionable tasks for the team. You will serve as a bridge between business stakeholders and team members, ensuring that everyone is aligned on project goals, timelines, and deliverables.

Beyond managing the day-to-day workflow, you will foster a culture of continuous improvement by encouraging the team to reflect on their processes and identify opportunities for enhancement. This involves removing obstacles that may impede the team’s progress, promote transparency, and support the professional growth of team members. Your leadership will help drive successful project delivery while embedding Agile values and principles within the team and the wider organization.

Your key responsibilities

• Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, retrospectives, and reviews.
• Coach and mentor teams on Agile principles and practices, ensuring adherence to Scrum methodologies.
• Collaborate with Product Owners to define and prioritize the product backlog.
• Remove impediments and foster an environment conducive to high-performing teams.
• Monitor team performance and provide insights to improve productivity and quality.
• Support the delivery and release team in its Agile transformation journey by promoting Agile values and principles.
• Engage with stakeholders to ensure alignment and transparency throughout the project lifecycle.
• Lead initiatives to enhance team collaboration and communication.

Skills and attributes for success

• Demonstrated expertise in Agile methodologies, with a track record of managing scrum teams or pods exceeding 20 members.
• Proven background in the insurance domain, particularly with Guidewire implementations (ClaimCenter and/or PolicyCenter).
• Extensive experience coaching and mentoring teams in Agile practices.
• Exceptional facilitation, communication, and interpersonal abilities.
• Capable of thriving in fast-paced, dynamic work environments.
• Experience in Agile Delivery, including Scrum and SAFe frameworks, as well as Project and Program Management.
• Proficient in Release and Change Management, Incident and SLA Management, Continuous Improvement, and team coaching and mentoring.
• Relevant certifications such as Certified ScrumMaster (CSM), PMI-ACP, SAFe Scrum Master – Scaled Agile, or equivalent are preferred.
• Familiarity with Agile project management tools (e.g., Jira, Trello, ADO, etc.).
• Guidewire certification (Certified Associate/Professional) and AINS101 are desirable but not mandatory.

To qualify for the role, you must have

• Experience: 6 to 10 years as a Scrum Master or in a similar Agile role.
• Agile Expertise: Strong knowledge of Agile methodologies, managing teams of 20+ members.
• Domain Knowledge: Experience in the Insurance sector, especially with Guidewire (ClaimCenter/PolicyCenter).
• Coaching Skills: Proven ability to mentor teams in Agile practices.
• Communication: Excellent facilitation and interpersonal skills.
• Project Management: Familiarity with Scrum, SAFe, and Agile project management tools (e.g., Jira, Trello).
• Certifications: Relevant certifications (CSM, PMI-ACP, SAFe) preferred.
• Problem-Solving: Proactive in identifying and removing team impediments.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.

What we look for

• Proven Leadership Skills: Ability to lead and inspire teams, fostering a collaborative and high-performing environment.
• Agile Mindset: A strong advocate for Agile principles and practices, with a commitment to continuous improvement and innovation.
• Problem-Solving Ability: Exceptional analytical skills to identify issues and implement effective solutions promptly.
• Effective Communicator: Strong verbal and written communication skills, capable of conveying complex concepts clearly to diverse audiences.
• Stakeholder Engagement: Experience in building and maintaining relationships with stakeholders, ensuring alignment and transparency throughout the project lifecycle.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adjust to changing priorities and challenges.
• Coaching and Mentoring: A passion for coaching and developing team members, helping them grow in their Agile journey.
• Technical Proficiency: Familiarity with Agile project management tools (e.g., Jira, Trello, ADO) and a solid understanding of the technical aspects of Agile delivery.
• Domain Knowledge: Experience in the Insurance domain, particularly with Guidewire implementations, is highly desirable.
• Certifications: Relevant Agile certifications (e.g., CSM, PMI-ACP, SAFe) that demonstrate a commitment to professional development.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.