TechOps-DE-AMS-DigitalEngineeringArchitect-SeniorManager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Career Family - Digital Engineering AMS Architect

Role Type -  Digital Engineering AMS Architect

Key Responsibilities:

• Architecture & Solution Design
  • Define and own the AMS architecture for digital engineering and custom-built applications (web, mobile, APIs, cloud-native).
  • Design support models covering L1–L3, automation, monitoring, DevOps pipelines, and AIOps.
  • Evaluate tools and platforms (e.g., ServiceNow, Dynatrace, Azure Monitor, Datadog) for integration and efficiency.
  • Create reusable frameworks and accelerators for AMS transformation.
• Transition & Steady State Management
  • Implement proactive monitoring, self-healing scripts, and configuration drift controls.
• Continuous Improvement & Automation
  • Introduce CI/CD, observability, and shift-left practices to enhance reliability.
  • Drive reduction in incidents and manual efforts using AIOps, bots, or RPA.
• Stakeholder & Governance Management
  • Partner with client architects, delivery leads, and business stakeholders for prioritization and roadmap alignment.
  • Conduct regular service reviews, RCA discussions, and audit compliance checks.
  • Ensure adherence to ITIL processes and DevSecOps principles.
• Team Enablement
  • Guide technical leads, AMS engineers, and DevOps resources.
  • Conduct architecture and process training sessions.
  • Foster a culture of automation, ownership, and proactive support.

Skills and attributes for success

• Strong background in Digital Engineering (modern app stacks: .NET Core, Java, Node.js, React/Angular, Python, AI etc.).
• Hands-on experience with cloud platforms (Azure / AWS / GCP).
• Solid understanding of AMS processes – Incident, Problem, Change, Release, and Configuration Management.
• Familiarity with DevOps / SRE concepts and tools (GitHub Actions, Jenkins, Terraform, Docker, Kubernetes).
• Experience integrating with monitoring and logging tools (e.g., AppDynamics, Splunk, ELK, Grafana).
• Good understanding of ServiceNow ITSM modules.
• Excellent communication and stakeholder management skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.