Tax Operations - Director

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

GDS Tax Operations / Business Excellence Leader

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity 

• Business planning for the Tax SL including planning for:
  • Workforce
  • Infrastructure
  • Indirect spends
  • Investment spends – capacity related

• End-to-end workforce management, including demand planning, supply planning, recruitment signalling.  Alignment with stakeholders across significant areas, regions and /or countries for GDS Tax workforce planning.
• Digital first approach by infusing predictive analytics for workforce planning considering business growth needs, technology infusion and attrition trends.
• Responsible for liaising with Recruiting to accomplish timely onboarding of resources considering sufficient lead time for training and effective deployment.
• Review open positions with recruiting (city/grade/tier/staff 1) in line with demand outlook. Monthly review with recruiting on expert/deviation hirings with a focus on minimising these hirings. Work with campus team on campus related infusions to and deploy model to optimize costs.
• Liaise with People Supply Chain Management regarding workforce deployment / experience management to facilitate:
• Cross utilization across teams and service lines
  • Effective deployment of personnel on client engagements
  •  Periodic review of Bench
• Direct responsibility for resource deployment / experience management will continue to be with the People Supply Chain Management team.

• The Director Operations is responsible for organising and overseeing daily operations of GDS Tax Service Line. The role is to strategize, design and implement actions that will help support the business leaders in their day-to-day operations.
• Working with GDS Tax and Global / Area / Region / Country Tax leaders in contributing to the SL strategy and in implementing agreed upon actions.
• Program managing operations related transformational initiatives with broad range of stakeholders across EY and GDS.
• Implementation and execution of System of Quality Management System (SQMS) controls pertaining to Tax operations.
• Planning for and effectively tracking investments, both one-time and recurring items.
• Working with GDS Central Finance Teams on invoicing and in managing accruals, AR & AP. Working with GDS Central Finance Teams on invoicing and in managing accruals, AR & AP. Monitoring and tracking AR by closely working with the business leaders and GDS Finance.
• Set up / incubation of new locations.
• Business continuity planning and crisis management.
• Liaising with Workplace Enablement Services (WES), IT & Procurement for infrastructure provisioning, facility improvement and seat planning.   Collaborate with business and WES for any facility related movements between floors and office buildings.
• Management of expenses and associated claims.  Review and approve/reject exceptional claims that are not compliant with policy guidelines (Travel/entertainment/relocation/Certification).
• Facilitation and tracking of employee secondments / rotations (short-term and long-term in conjunction with the Cross-Border Transaction Services (CBTS), Mobility and Talent teams.
• Handling of operational escalations and from GDS Service Delivery Teams as well as from GDS users.
• Continuous operational process and productivity improvements, by leveraging technology and a combination of new and established continuous improvement methods. Continuous operational efficiency and productivity improvements across 6 countries, by leveraging technology and a combination of new and established continuous improvement methods.  Manage COD (cost of delivery) and take strategic decisions that is based on review of business metrics (utilization, hours, bench, pyramid) and P&L statements, which is an outcome of the business performan
• Responsible for approx. 60 team members globally and a cost budget of $550
• Publish MIS reporting and leadership dashboards for management/business leaders and establish a data driven and predictive business intelligence unit.

What we offer 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six  locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY  service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.  From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career  opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting  projects and work with well-known brands from across the globe. We’ll introduce you to an ever- expanding ecosystem of ple, learning, skills and insights that will stay with you throughout your  career.  

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes  next.  
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a  meaningful impact, your way.  
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the  leader the world needs.  
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use  your voice to help others find theirs.  

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