Talent Operations PM

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers.

Essential Functions of the Job

Together with the Operations PM Lead:

• Successfully execute the project to agreed schedule, budget and scope
• Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
• Plan the project based on a defined need – results in detailed scope/budget/schedule baseline
• Monitor and control the work to ensure that the project remains on track and in control
• Plan for and manage change
• Reports on variances to the approved project baseline
• Close the project to formalize acceptance of the project result and release project resources
• Interface and communicate with project team, management and stakeholders 
• Manage project work and resources to enable successful and timely completion of the project
• Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
• Delivery of projects aligned to overall business and technology strategies and architectures
• Work within defined governance processes
• Manage external contracts and suppliers where required
• Support development of business cases with the customer team including leading on the solutions estimate
• Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope
• Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales
• Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project
•  Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
   

Analytical/Decision Making Responsibilities: 

• Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances
• Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health.
• Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success.
• Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans
• Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
• Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
• Develop and manage plans to address project strengths, weaknesses, opportunities and threats
   

Knowledge and Skills Requirements

• Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration
• IT Infrastructure Management Knowledge – Networking, Sever Management, End User Computing, Voice & VoIP, etc
• Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)
• Track record of customer focus, based on openness, trust, and delivering on promises
• Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously
• IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement.
• Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication
• Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
• Strong communication and interpersonal skills (includes negotiation)
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
• Leader in the use of IT methodologies, processes and standards for project management
• Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors
• Not mandatory but desirable - experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement
• Manage Infrastructure Security Vulnerabilities which consists of GVM scans, TLS protocol compliance upgrade, leadership reporting, security check point meetings, service line reassignments, and status updates.
• Manage Information Security Exceptions, Remediation Plans, and develop management summary/detail reports.
• Manage vendor service small enhancements inventory, co-ordinate the SE deployment, monitor planned vs actual delivery time, ensure Talent SD Application is updated with the SE details, and budget hours allocation vs actuals.
• Develop and continue to refine process to analyze the monthly T&M SNOW ticket volumes to determine action plan to drive down ticket volumes/support costs as part of the vendor managed service model. 
• Analyze monthly incidents and service requests SNOW ticket volumes and deliver break-down analysis report which will develop the remediation plan to decrease ticket volumes/drive down monthly cost.
• Manage/Co-ordinate Special Programs, i.e. Get Off Notes(GON) program, Tech Refresh program, TM Services Pilot – co-ordinate application identification and disposition.
• Manage the decommission of Server(s) and Database(s) for retiring applications and hardware as part of the AMS Hosting Savings initiative.
• Manage SAP environment requests across the SuccessFactors project work-streams.
   

Supervision Responsibilities:

• Direct supervision provided by an experienced program manager or sub-lead; frequency on a weekly or as needed basis
• Project manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
• The project manager leads project teams consisting of cross functional, global, and virtual groups; assigns responsibility to members; monitors progress; no direct supervision responsibility.

Other Requirements:

• Willing to work in any shift – Early morning shift to cover countries like Australia/New Zealand, Late night shift up to 2:00am(IST) to cover North America and South American countries 
• National and international travel may be required 
• Fluent English speaker
   

Job Requirements:

• Education:
  • A degree in Computer Science or a related discipline; or equivalent work experience
• Experience:
  • 8+ years in a corporate IT environment 
  • 5+ years of experience in project management
  • Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)
  • Work experience in a professional services industry, and in multinational company/global firm is preferred
• Certification Requirements:
  • Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)
  • Agile certification would be advantageous
  •  Familiarity with ITIL v2 or 3 would be advantageous
     

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team. 

The exceptional EY experience. It’s yours to build.
 

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