TTT - Program Support Specialist - Tax Senior

EY Tax and Law Software-as-a-Service Centre of Excellence (SaaS CoE)

Operations Associate – Global Tax E-invoicing Solution (GTES) and Global Vat Reporting Tool (GVRT)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

With the continuing and rapid development of tax technology solutions, particularly Software-as-a-Service (SaaS) solutions, it is necessary to enhance our operational models to achieve success in the future. In preparation for the future, EY Tax and Law have created a new “Centre of Excellence” (CoE) to support SaaS solutions throughout their lifecycle.

The objectives of the SaaS CoE are twofold:

• Operational management of Tax and Law SaaS solutions and
• Sales enablement and support driving the market success of these solutions.

The SaaS CoE currently supports multiple Tax and Lax solutions including the Global VAT Reporting Tool (GVRT), Mandatory Disclosure Regime (MDR), Web Data Permissions Navigator (DPN) and Global Tax E-invoicing Solution (GTES), with this number of solutions is expected to grow rapidly.

In joining the SaaS CoE, you will have an exciting opportunity to contribute to the ongoing success of this business unit, becoming deeply embedded in the operational management of the SaaS CoE and thus ensuring the smooth running of the technology solutions that it supports.

Your key responsibilities

EY is looking for an Operations Associate to support the operational activities related to GVRT and GTES.. As part of our Global SaaS business, you will work closely with the Operations Manager, Product Owner, Client Technology Team and broader product team to help ensure the smooth operation and deployment of GVRT and GTES  globally.

The Operations Associate will assist in executing established processes and procedures, ensuring timelines are met and contributing to the successful operation and growth of the GVRT and GTESsolutions. The ideal candidate will demonstrate a high level of attention to detail, take ownership of tasks, and proactively manage follow-ups without the need for prompting. They will be collaborative and capable of working effectively in a fast-paced environment.

You will work with cross-functional teams to support day-to-day operations and ensure alignment with overall product and business objectives.

Our global reach and combination of tax, technology, and client expertise provide an excellent platform to grow your career.

Your responsibilities will include:

•  Support the Operations Manager, Go to Market Lead, and Product Owner in the execution of GVRT and GTES operational activities and day-to-day management tasks

•  Assist in the implementation and maintenance of GVRT and GTESoperational policies and procedures, ensuring alignment with organizational objectives

•  Coordinate with key stakeholders and local Member Firms to support engagement initiatives related to the e-invoicing project

• Assist in promoting the GTES solution across internal forums and communications

Support preparation of e-invoicing business case materials and documentation for local Member Firms

•  Help ensure compliance with internal processes and controls, including Tax Quality, Independence, Infosec, Content Management, Data Privacy, and Tax Technology Approvals

•  Assist in creating, maintaining, and updating product documentation and Roadmaps as required

•  Track and compile product-specific Key Performance Indicators (KPIs) such as client numbers, pipeline, and revenue

•  Support the tracking of deliverables to help ensure deadlines and objectives are met

•  Prepare draft reports on operational performance and metrics for review by the Operations Manager

•  Provide project coordination support for operational and business tasks within the GTES product team

•  Collaborate with internal teams to support development of go-to-market materials and operational plans

•  Build and maintain effective working relationships with stakeholders to support smooth day-to-day operations

Skills and attributes for success

We are looking for individuals with strong communication skills and relevant experience or exposure to operational roles.

• Ability to communicate clearly and professionally with team members and stakeholders
• Good collaboration skills and willingness to work effectively as part of a team
• Developing relationship management skills, with the ability to build positive working relationships with project teams
• Ability to work with individuals across different business and technology functions
• Flexibility to manage multiple tasks, adapt to changing priorities, and work in a dynamic environment
• Strong analytical and problem-solving mindset with attention to detail
• Good organizational skills and ability to prioritize tasks effectively
• Positive attitude, high energy, and ability to perform under pressure
• Experience working with geographically distributed or culturally diverse teams is an advantage

To qualify for the role, you must have

• 1–3 years of experience in an operational, coordination, or support role
• Working knowledge of MS Office applications (Excel, PowerPoint, Word); familiarity with Power BI is a plus
• Basic understanding of operational processes; familiarity with EY Tax internal processes (e.g., Tax Technology Approvals Roadmap) is an advantage but not mandatory

Ideally, you’ll also have

· Prior experience in a professional services or consulting environment

· Exposure to internal processes or governance frameworks

What we look for

· Ability to manage multiple tasks simultaneously and meet deadlines with guidance

· Strong individual contributor with a proactive approach to supporting team objectives

· Willingness to learn and grow, with openness to feedback

· Ability to collaborate effectively across teams and contribute to a positive team environment

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop, and advance your career. You’ll benefit from a flexible working environment and a strong support system focused on your development and well-being.

Here’s a snapshot of what we offer:

• Continuous learning: Build the skills and mindset needed for future growth
• Career flexibility: Tools and support to shape your career path
• Coaching and development: Guidance and mentorship to help you grow professionally
• Diverse and inclusive culture: A collaborative environment where your ideas and contributions are valued

The exceptional EY experience. It’s yours to build.

EY | Building a better working world