ServiceNow-ServiceNow Developer-Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Description:

We are seeking a skilled ServiceNow Developer to join our team, focusing on supporting demands (new service catalogs, workflows, and enhancements) and incident/request (KTLO). The ideal candidate will possess technical expertise in the ServiceNow platform, coupled with fluent English communication skills and a strong ability to engage with clients effectively.

Key Responsibilities:

Demand Support Role:

• Support development tickets according to internal prioritization.
• Develop new service catalogs and improve existing ones.
• Create/update workflows and forms, including record producers.
• Collaborate with the Assessment and Testing teams.
• Attend daily meetings for status updates.

KTLO Support Role:

• Manage various tickets within defined SLAs.
• Maintain updated status and effective ticket management.
• Foster strong client relationships to ensure high C-SAT (Customer Satisfaction).
• Coordinate closely with team members for seamless support.
• Monitor ticket backlog and ageing.
• Participate in daily status update meetings.

Required Skills and Qualifications:

• Experience and technical knowledge of the ServiceNow platform.
• Fluent English language skills (written and verbal).
• Proven ability to interact professionally with clients.
• Familiarity with ITSM, HRSD, SPM, and APP ENGINE modules.
• Strong organizational and prioritization skills.
   

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