ServiceNow Delivery Lead

ServiceNow Delivery Lead

Key Responsibilities

• Project Management: Lead ServiceNow implementation projects, managing scope, ServiceNow demands tracking, deliverables, budgets, and ensuring client satisfaction.
• Stakeholder Engagement: Collaborate with stakeholders to align solutions with business goals and objectives.
• Solution Oversight: Guide teams through discovery, design, deployment, and ongoing management of ServiceNow functionalities. (Hands on in ServiceNow development is preferred). Past ServiceNow architectural experience is helpful
• Team Leadership: Manage and mentor project teams comprising developers, architects, and consultants.
• Governance and Risk Management: Provide project governance, identify risks, and ensure high-quality delivery aligned with ITIL and Service Management best practices.
• Continuous Improvement: Drive the enhancement of methodology and service offerings based on user feedback and client needs.

Qualifications and Technical Skills:

• Education: A bachelor’s degree in computer science, information technology, or related fields.
• Experience: Typically, 10+ years of hands-on ServiceNow experience or working in IT service management, including ITIL frameworks.
• Technical Expertise: Hands on in ServiceNow development, scripting, and tool integrations (e.g., REST/SOAP APIs, ITSM modules like CMDB, Incident, Change Management).
• • Experience in one or more ServiceNow products: CMDB, ITOM, ITSM, GRC
  • Experience with CMDB and possess understanding of Common Service Data Model (CSDM) and Service Management concepts
  • Drive integrations and process automation using Orchestration, Web Services, Soap calls, etc.
  • Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
  • Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower)
• Certification: Certifications such as ServiceNow Certified System Administrator or Certified Implementation Specialist.
• Soft Skills: Strong communication, stakeholder management, leadership capabilities, and strategic planning.

This role demands a mixture of technical expertise, client-centric engagement, and leadership to drive innovation and operational efficiency using ServiceNow solutions.