Senior one -OTC-Finance Operations

About the job

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all

Job Purpose

This role is responsible for managing end‑to‑end Order to Cash operations across multiple business units. It ensures accurate and timely execution of sales orders, billing, invoicing, and handover to collections by working closely with Finance, Operations, Marketing, and other internal teams. The role supports the full O2C cycle by validating transactional data, maintaining proper documentation, resolving order‑to‑invoice discrepancies, and ensuring compliance with contractual terms, revenue policies, and internal process requirements.

Responsibilities:

Order to cash operations:

• Managed end to end Order to Cash operations including sales order creation, billing, invoicing, and support for collections, ensuring accuracy and timely processing in SAP.
• Oversaw billing activities for multiple service lines and ad hoc requirements by validating service data and creating accurate sales orders in SAP in line with contractual terms.
• Reviewed inputs from Operations, Commercial, and Business teams to ensure correct material codes, quantities, pricing, and tax setup were applied on sales orders.
• Ensured timely creation of sales orders and shared complete supporting documentation with Finance and Accounts Receivable teams to enable smooth invoicing and collections.
• Monitored billing and invoicing transactions to ensure compliance with company policies, revenue recognition rules, and customer contracts.
• Identified and resolved billing discrepancies, order invoice mismatches, and pricing issues by working closely with Operations, Master Data, AR, and other internal teams.
• Oversaw daily cash application activities, ensuring customer payments were applied accurately and on time against open invoices.
• Supported the team in resolving unapplied and partially applied cash by reviewing remittances, bank statements, and customer backup.
• Worked closely with AR and Billing teams to clear payment mismatches caused by short pays, deductions, or invoice disputes.
• Managed collections activities by tracking overdue invoices and following up with customers to ensure timely payments.
• Reviewed aging reports regularly and helped prioritize collection efforts based on risk, amount, and customer profile.

• Supported resolution of payment delays by coordinating with Sales, Billing, and customers to address disputes or invoice issues.
• Managed exceptions related to pricing, master data, or service inputs, coordinating with shared service and support teams to resolve issues with minimal impact to billing cycles.
• Acted as a key point of contact for O2C escalations, supporting audits, improving controls, and driving consistent process adherence across teams.

Coordination & Stakeholder Management

• Work closely with Marketing and Operations teams to ensure the latest rate cards, service quantities, and billing inputs are correctly reflected in the system.
• Collaborate with the Finance AR and AP teams for invoice submissions, clarifications, and query handling.
• Support internal governance by maintaining process accuracy and ensuring smooth month end closure with minimal backlog.

Process Management & Reporting

• Maintain billing trackers, working files, and service-wise data logs to support reporting and audit requirements.
• Update process documentation, checklists, and SOPs to reflect current business practices.
• Identify gaps, propose improvements, and support automation or efficiency initiatives that enhance billing accuracy and turnaround time.
• Participate in system changes, testing activities (UAT), and implementation of new tools/features related to billing processes.

Functional & Technical Skills

• Strong understanding of core Order to Cash (O2C) processes, especially billing, collections and cash applications
• Working knowledge of SAP (preferred) and comfort with navigating service codes, quantities, rate structures, and sales order modules.
• Good understanding of finance processes such as billing validation, invoice submission, and dispute resolution.
• Proficiency in MS Excel (lookups, pivots, data validation) and ability to prepare basic reports or trackers.
• Ability to analyse data, spot inconsistencies, and resolve billing-related issues effectively.
• Strong communication and stakeholder management skills to coordinate with cross functional teams.
• Organized, detail oriented, and able to work independently with minimal supervision

Qualifications & Experience

• Bachelor’s degree in Commerce, Finance, Accounting, or a related field (B.Com/M.Com/MBA Finance preferred).
• 7 - 12 years of experience in billing, sales order processing, or Order to Cash operations—preferably in a service based or aviation/logistics environment.
• Experience working with SAP or similar ERP systems is required.
• Ability to manage month end timelines and handle peak-period workloads when needed.
• Comfortable working with global or cross functional stakeholders.
• This role requires working from the office throughout the week and requires the candidate to operate from our Bengaluru location on all working days