Apply now »

Senior Manager (Service Delivery Manager) ESG-CCaSS Digital

Location:  Bengaluru
Other locations:  Primary Location Only
Salary: Competitive
Date:  Jul 14, 2024

Job description

Requisition ID:  1503725

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 





Position Level - Senior Manager (Service Delivery Manager) CCaSS Digital


Position Details

As part of our EY-Assurance Team, the Digital Senior Manager will be responsible for

  • Creating and developing business for ESG related domain.
  • Managing resources and assembling teams to deliver to projects won.
  • working closely and leading teams with associates, seniors, team leaders, assistant managers, and handling service delivery for an Area/Region/Solution/Sector. The principal objectives will be to ensure that consistent and high-quality service is provided by the team by taking end-to-end project ownership and accomplishing the define goals.
  • The CCASS Manager is responsible for the overall success of implantation of ESG solutions/ideas that can bring more business or can bring efficiencies by digitalize the manual work.
  • Manage budget vs actuals at all points in the project lifecycle.


Requirements (including experience, skills and additional qualifications)


Requirement & Qualification

A Bachelor's/ Master’s degree (BE/BTech/MCA/MTech & MBA) in Computer Science, Engineering, Information Systems Management, Accounting, Finance or a related field with adequate industry experience.

  • Basic understanding of ESG Domain
  • 12+ years’ experience (demonstrated competence, depth, and breadth) of operational and project/Program management experience – which is ability to manage software project in Agile way with good hold on Scrum/Agile/Safe methodologies.
  • Experience in Business Development – and has worked on RFPs/Business Cases and has earlier set up and expanded teams.
  • Experience in independently leading the organization wide Tech Initiatives along with managing the delivery of those initiatives spanning across SharePoint/ React, .NET, Web Portal development, Cloud etc.
  • Transformation – Business Process Reengineering, Business Process
  • Optimization
  • Data Visualization – PowerBI, Spotfire etc.
  • For CCaSS portfolio – Monitor multiple projects through the entire program cycle, Manage the day today detailed aspects of multiple projects, Coordinate and utilize resources for multiple projects in the program.
  • Communicate program objectives, goals, and progress to program directors, executives, upper management, and stakeholders.
  • Prior experience with agile methodologies and practices
  • The individual will assist the management team in developing and coaching team members as well as ensuring that resources are deployed in the most effective manner.


Good to have,

  • ESG Certifications or equivalent certification
  • Scrum Product Owner or Scrum Master Certifications


Key Responsibilities:

  • Develop strong relationship with onshore stakeholders (Area’s leadership and champion network) and manage their expectations on service delivery.
  • Building Centralized Data storage system
  • Building Data Strategies for the team
  • Built good understanding of Sources and Target sources by understanding the GDS Assurance Business. 
  • Responsible for identifying and creating new service offerings/Solution.s
  • Responsible for ensuring high quality consistent and efficient service is provided by the team to the Project teams of different areas/regions.
  • Responsible for managing the operational aspects of Project management such as, resource management, Metrics & Reporting, performance management and elements of risk management.
  • In addition, the Manager will be responsible to build strong relationships with local teams and clients, identifying areas where GDS can improve quality of, and increase the scope of work.
  • Experience in coordinating projects and interdependencies between various projects within the program


Additional skills requirements:

  • Excellent written, oral, presentation and facilitation skills
  • Ability to coordinate multiple projects and initiatives simultaneously through effective prioritization,
  • organization, flexibility and self-discipline.
  • Must have demonstrated project management experience.
  • Knowledge of firm’s reporting tools and processes.
  • Proactive, organized and self-sufficient with ability to priorities and multitask.
  • Analyses complex or unusual problems and is able to deliver insightful and pragmatic solutions.
  • Ability to quickly and easily create/ gather/ analyze data from a variety of sources.
  • A robust and resilient disposition able to encourage discipline in team behaviors


What we look for

  • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
  • An opportunity to be a part of market-leading, multi-disciplinary team of 7200 + professionals, in the only integrated global assurance business worldwide.
  • Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries


What working at EY offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:


  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you


EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

Apply now »