Quality- Senior-Bangalore

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY GDS – Quality (Senior-1)

• Within last decade, cost of delivery and Delivery ecellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients.
• As a part of our global team you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms.

The opportunity

We are offering you a demanding role. You will use the most advanced Quality models to implement the newest delivery excellence solutions. This position includes possibility to interact within international environment and work with the most recognizable and influential players in Delivery Excellence space.

Your key responsibilities

• Experience to Information Security Audits, ISO27001:2022
• Conduct gap assessments, risk assessments, internal audits independently.
• Experience in conducting new hire orientation, training the teams on importance of information security/ quality framework.
• Expertise in preparing leadership report summarising gaps/ findings, SWORT analysis etc.
• Experience in reviewing and analysing the contracts/ agreements.
• Should be able to define process for the teams.
• Plan and conduct project audits and monitor the effectiveness of process implementation at project level.
• Should be able to drive process improvement initiatives. Perform Gap Analysis and suggest improvements to the delivery teams in reference to industry standard best practices.
• Facilitate project teams on process set up and metrics for their projects according to the scope and type of the project.
• Able to analyse risks and metrics of the project. Further help the team in analysing the root cause and improve quality.
• To be a part of weekly connects with Delivery team members and govern the progress of improvement actions.
• Performing CSAT Analysis on the feedback received and enabling teams to score better CSAT.
• Define metrics and perform metrics analysis for all the projects being handled to
• Ensure the project metrics are updated in  tool by all PMs on weekly basis.

Skills and attributes for success

• Strong communication skills and ability to collaborate with business delivery teams.
• Analytical thinking.
• Strong team-player and self-started attitude.
• Ability to create quality process documentation.
• Well organized, attentive to details attitude.
• To qualify for the role, you must have
• College degree in related technology field (Computer, Engineering, Science, etc.)
• Approximately 8 to 10 years of experience in filed if Information Security Audits, Risk Assessment,
• Exposure and knowledge about industry standards like ISO27001, ISO9000
• Knowledge on Quality Process & Improvement tools.
• Should be able to handle Risk management and customer escalations.
• Should be able to interact across different layers within the organization.

Additionally, good to have

• Knowledge of Risk management & regulatory compliance, data privacy regulations (GDPR).
• LA/ LI certification for ISO 9001, 27001 etc.

Ideally, you’ll also have

• Ability to define processes for teams.
• Experience in project audits and reviews.
• Ability to drive process improvement initiatives.
• Ability to analyse risks and metrics of projects.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

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