Project Consultant - PAS WKFA - National - CNS - PC - TALENT - Bangalore

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity :

IT Support Engineer - L2/L3 Support
Location: Bangalore
Tenure: Fixed term duration of 12 months, benefits of PF, Medical insurance and gratuity

Key Responsibilities

• Provide technical support to all employees of India CoE and ensure that all systems are working properly in infrastructure, software and hardware
• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and any supported device in the organization;
• Provision hardware and software, configure for new hires and existing employees.
• Analyze, consolidate, deploy infrastructure
• Proactively provide information and regular communication to users on the progress of outstanding support requests and provide an indication of timescale for resolution;
• Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
• Balance and prioritize multiple tasks from different sizes and business importance;
• Document and contribute to a knowledge base for IT support technicians;
• Coach, educate and empower colleagues and ensure they solve the issue themselves next time;
• Explain the why behind an issue as well as how to solve it;
• Engage in interaction to resolve issues together with the team;
• Function as a source of knowledge for Support Technicians
• Manage and maintain hardware inventory and data
• Manage Onboarding and Offboarding processes
  
  

Eligibility Criteria

• Graduate degree or diploma
• Bring 5-8 years of hands-on IT Support experience
• Organized, and solutions-first mindset
• Experience providing IT technical support at a middle-advanced troubleshooting level;
• Are hands on experience with DELL and Apple hardware;
• Advanced troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;
• Experience in troubleshooting external software applications, including cloud-based applications;
• Experience with Support Desk ticketing systems; such as Jira Service Desk, ServiceNow
• Advanced experience of Google Suite; Zoom administration, Slack administration
• Medium-Advanced level of Active Directory and Windows Server usage, AD Domains, DNS service, DHCP service;
• Medium-Advanced level of Okta administration for identity management.
• Medium-Advanced level Knowledge of TCP-IP, LAN, WAN, various Internet browsers;
• Medium level knowledge of network printers;
• Knowledge of documentation platforms like Confluence.
• Outstanding communication skills (written and verbal);
• Team player and ability to work independently with limited supervision;
• Desire and ability to mentor and coach others;
• Excellent business awareness and ability to prioritize decisions in favor of the business.
• Be available to work 100% onsite

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in shaping the future with confidence. Apply Now