Procure to Invoice Team Lead

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Job Title: Procure to Invoice Team Lead

Function: Supply Chain Services

About Supply Chain Services

EY’s Supply Chain Services help connect our people to leading services and suppliers. Supply Chain Services was launched as part of EY’s NextWave strategic initiative to simplify our business and strengthen EY’s overall supply chain. A key function under Business Enablement, Supply Chain Services is a global team with more than 600 professionals with representation in more than 35 countries.

In a world of disruption, we embrace transformation and work to find best-in-class services and suppliers to help us stay ahead of the curve. We are responsible for sourcing across three categories of spend:  

• Real Estate (including Workplace Services and Real Estate Technology and Innovation) 
• Procurement Services (including Technology Sourcing, Talent Procurement and Brand, Marketing & Communications)
• Travel, Meetings & Events 

Supply Chain services is also committed to maintaining a diverse supplier base and building relationships with suppliers that reflect the market, clients and communities we serve. Our Environmental Social Governance Services team drives an inclusive and sustainable mindset across the EY organization through our supply chain services strategy.

Additionally, Source to Settle Enablement, brings together those responsible for key supplier lifecycle activities—from purchase requisitions to accounts payable processing—to build optimal source to settle solutions and drive financial success for EY and their clients.

The Opportunity

This position is within the Source to Settle Enablement team of SCS. Source to Settle Enablement (S2SE) optimizes the source to settle lifecycle through delivery of best-in-class user experience, processes, and tools to enable more efficient spend management, S2SE delivers exceptional stakeholder experience by simplifying the source-to-settle process, reducing the administrative burden to drive financial success for EY and our clients.

The S2SE team is a key part of Supply Chain Services portfolio and strategy. The S2SE team purpose is enabling business functions to achieve greater return on investment by managing the spend efficiently and achieve the next level of procurement process simplification and automation. The S2SE team is includes Operations & Procure to Invoice.

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The Assistant Director role is part of S2SE Procure to Invoice team which works to resolve invoice exceptions for Purchase Orders (POs) in close co-operation with the Accounts Payable Team, EY Business Users, Sourcing Managers and EY suppliers.

We are looking for a high energy individual who embraces change to ensure we can continue to deliver world-class Supply Chain Service programs in an ever-changing environment.

Assistant Director Role – Team Lead Key Responsibilities

• Provide guidance to the Procure to Invoice team and manage daily exception handling assignments
• Develop a high performing team, responsible for the success of the S2SE Procure to Invoice team driving operational excellence. 
• Recruitment, performance management, coaching and personal development of team members
• Oversight for planning and organization of workload and work schedule ensuring back-ups are in place and no break in operations support
• Oversight and management of PO invoice processing workflow from invoice receipt to payment
• Collaborate with Infosys Accounts Payable, Finance, Global Controlling, and EY business users to drive standardization within Source to the Pay process
• Assist with innovation and transformation in the S2SE processes to maximize benefits for working capital initiatives and improve user experience
• Partner with Finance to resolve outstanding reconciliation items in the goods receipt/invoice receipt clearing account
• Accountable for creating process, control, business KPI’s and work on corrective measures as required to minimize routine exceptions
• Manage escalations from external suppliers and internal stakeholders
• Manage key stakeholders and senior management relationships pro-actively, collect feedback and actively look for areas for improvement
• Identify automation opportunities and work with the automation team to implement the same
• Oversight of training and on-boarding of new team members and system users 
• Ensure EY procedures/ policies are followed in all daily activities and that processes are executed as per design
• Prepares status reports and operational statistics to capture monthly metrics
• Participates in weekly meetings with respective Accounts Payable team to audit aged exceptions, evaluate exception clearing performance, and document training opportunities
• Achieves regional targets as per SLAs and defined department goals
• Conducts monthly audits of open purchase order requests based on global KPIs
• Manages escalations as required

Skills and attributes for success to qualify for the role you must have:

• Bachelor’s degree required
• Minimum of 10 years' experience in Business, Procurement, Finance with strong Accounts Payable management background preferred
• Proven Operations management experience preferably in the Procure to Pay space
• Experience in driving innovative solutions and instilling a culture of innovation within teams previously managed
• In depth knowledge of SAP and SRM preferred
• Prior team management skills with the ability to develop teams and cultivate talent

Ideally, you’ll also have:

• Inclusive and culturally sensitive, capable of handling interactions with a “global mind set”
• Ability to communicate with all levels of leadership and suppliers is required
• Strong influencing and relationship management skills
• Strong verbal and written communication skills with good interpersonal skills – able to handle conflict situations and resolve issues satisfactorily
• Excellent organization, analytical and problem-solving skills
• Ability to work under pressure and deliver to tight deadlines
• Ability to multitask and deliver multiple deliverables at once
• Ability to question how things are done or voice a differing opinion
• Results oriented with a focus on efficiency
• Positive, can-do attitude and good business acumen

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