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Job Posting: Senior – Payroll Operate Services (US SAP System Support)

Location: Bangalore 

Department: Payroll Operate Services

Level: Senior

About EY Payroll Operate Services

EY’s Payroll Operate team delivers high-quality, compliant, and efficient payroll services to clients across the U.S. We specialize in complex, multi-state payrolls and leverage leading technologies to ensure accuracy and timeliness.

Role Overview

We are seeking a Senior Payroll Operate Services professional with deep technical expertise in US SAP Employee Central Payroll to join our team. This role is focused on system support, not day-to-day payroll processing, and will play a critical role in managing SAP upgrades, release notes, and issue resolution. The ideal candidate will work cross-functionally with EY’s SAP Technology and Basis Teams to ensure system stability and performance.

Key Responsibilities

• Lead US SAP Employee Central Payroll system support for client payroll operations.
• Manage US SAP release notes and HRSP upgrades, including planning, testing, and implementation.
• Develop and execute test plans for system changes and enhancements.
• Own and manage SAP support tickets, working directly with SAP to resolve issues.
• Collaborate with SAP Technology and Basis Teams to troubleshoot and optimize system performance.
• Support payroll system setup, data migration, and client transitions.
• Provide advisory support on payroll system functionality and configuration.
• Contribute to EY’s methodology and framework for payroll system operations.
• Perform adhoc reporting and other duties as required.

Required Qualifications & Skills

• Proven experience with US SAP Employee Central Payroll, including system configuration and support.
• Strong understanding of US SAP HRSP (HR Support Packages) and release management.
• Experience creating and executing test plans for SAP system changes.
• Familiarity with SAP ticketing processes and escalation protocols.
• Ability to work cross-functionally with SAP Technology and Basis Teams.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience with ERP systems and Microsoft Office (especially Excel).
• Ability to lead, train, and collaborate with team members.
• Payroll-related certification or diploma (preferred but not required).
• Experience in tax accounting and finance (beneficial but not required).

Why Join EY?

At EY, you’ll be part of a collaborative team that values innovation, integrity, and continuous learning. We offer opportunities to grow your career while making a meaningful impact for our clients.

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