PAS Global Immigration - Ireland - Assistant Manager

Immigration Senior

The primary role of an Immigration Senior is to ensure accuracy of client deliverables and supervise, develop, and mentor staff/analysts.

As part of the Ireland team, you would work on different phases of the immigration lifecycle and related activities for the employees/assignees from various clients. You will receive training from EY in the standard tools and processes for the immigration service before being assigned to the job. High quality, good immigration-technical knowledge, efficiency and good communication skills are the key success factors in this role. The role requires constant interacting with the clients and their employees/assignees in the English language.

Our Business

Organizations are having to become much more adaptable to change as they face new workforce challenges because of globalization, changing demographics, emerging technology (like AI Agents), innovation and regulatory demands.

We believe the People Agenda is at the heart of successful change. EY GDS People Advisory Services (PAS) help organizations to put humans at the center of their transformation agenda, enabling them to align culture and leadership to their purpose, develop necessary skillsets and mindsets, and build adaptability through continuous change and learning.

The opportunity

You’ll be at the heart of EY’s critical mission to build a better working world by applying your knowledge, skills and experience in assisting clients in meeting their business objectives. You will learn, grow and contribute – building new relationships and discovering the satisfaction that comes through producing high-quality, valued work and advice.

Working in the Integrated Mobility team at EY offers fantastic opportunities to develop client relationships early on in your career and to be involved in the day-to-day duties and delivery of our services across a broad range of immigration compliance and advisory matters.

Your key responsibilities

1. Operate with a 'client‑centric' approach at EY, acting as a trusted business advisor in immigration matters by being proactive and understanding client needs.
2. Ensure a seamless end‑to‑end immigration experience for clients, meeting KPIs/SLAs efficiently and cost‑effectively.
3. Build and maintain strong client relationships, consistently delivering high levels of service.
4. Contribute to the successful delivery of immigration projects, ensuring technical excellence and adherence to Irish immigration regulations.
5. Manage the day‑to‑day delivery of immigration services—both compliance and advisory—demonstrating strong proficiency in Ireland immigration processes.
6. Oversee the full immigration application process, reviewing all submissions, documentation, and deliverables for accuracy and compliance.
7. Arrange and document briefing calls on Irish immigration requirements, prepare call notes, and issue detailed written follow‑ups.
8. Develop, coach, and supervise staff on technical immigration knowledge, client service delivery, and engagement management skills.
9. Conduct immigration research, maintain updated knowledge of Irish immigration laws, and apply findings to client scenarios with validated sources.
10. Collaborate with EY service delivery teams at GDS, the EY Ireland Local Office, foreign offices, and other service lines to ensure seamless cross‑border service delivery.
11. Assist the Manager with engagement management, identifying issues, proposing solutions, and supporting operational delivery.
12. Deliver the EY immigration services model to the EY Local Office compliance practice across all phases of the immigration lifecycle.
13. Develop strong working relationships across the EY Ireland Local Office network to stay current with local immigration updates and procedural changes.
14. Ensure GDS GI follows EY risk management protocols and effectively manage client stakeholder escalations and conflicts.
15. Adapt to and promote new technology solutions that enhance immigration service delivery, including EY‑approved tools and digital platforms.
16. Drive stakeholder adoption of technology tools and develop a deeper understanding of client engagements, processes, and service delivery frameworks.
17. Maintain strong working knowledge of engagement terms and oversee operational metrics, SLA/KPI reports, trackers, and client reporting obligations.
18. Undertake counselling responsibilities, provide structured feedback, and drive training and L&D activities related to immigration processes.
19. Foster a positive, collaborative work environment, participate in organisational initiatives, and support conflict resolution within the team.
20. Identify continuous improvement opportunities related to quality, performance, and process efficiency. Conduct performance reviews for team members and support their career development.
21. Support the manager with financial management, including internal billing, and timely client billing procedures.

Skills and attributes for success

Competent with:

• Excellent business communication skills
• Strong knowledge and experience of MS Excel, MS word, MS Outlook and Microsoft Co-Pilot
• Client-facing experience
• Good interpersonal skills
• Strong team player

To qualify for the role, you must have

• Bachelor’s or master’s degree
• Preferably experienced in Mobility clients
• Knowledge of Ireland immigration
• 7–8 years of experience working in a professional services environment or equivalent
• Strong computer skills, including a good knowledge of Excel, Word, and PowerPoint

Ideally, you’ll also have

• Hands-on experience in Ireland immigration process and application drafting such as:
  • Critical Skills Employment Permit
  • Intracompany Transfer Employment Permit (new and renewal)
  • General Employment Permit (new and renewal)
  • Atypical Work Permit
  • Ireland employment visa applications
  • Ireland dependents visa applications
  • IRP application process knowledge (with renewal)
  • Stamp 4 support
  • Formal notifications and de-registrations
  • Poster Worker Notifications
  • Miscellaneous visa applications (like Vander Elst)
• Experience in immigration and global mobility
• Experience in building and managing relationships
• Experience in maintaining client trust and delivering client value
• Experience in communicating with Impact
• Strong business English written and verbal communication skills
• Strong interpersonal skills focused on building high‑functioning teams
• Team management and coaching experience
• Finding innovative ways to engage and work with teams virtually
• Ability to find innovative ways to collaborate and engage with teams virtually
• Strong collaboration skills with focus on fostering high‑performing teams

What we look for

What is most important is that you are dedicated to working with your colleagues as a member of a high-performing team. You will need to thrive in picking up new skills as you go, so natural curiosity and the confidence to speak up when you see something that could be improved are essential. If you have got the right combination of technical knowledge and communication skills, this role is for you.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across locations with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.