New- Process and Tech Associate Director

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The Service Line
Assurance is the largest Service Line (SL) in EY, accounting for approximately a third of the firm’s annual revenue in FY24. It comprises the five primary sub-service lines of Audit, Financial Accounting Advisory 
Services (FAAS), Forensics and Integrity Services (FIS), Climate Change and Sustainability Services (CCaSS)and Technology Risk (TR). Within EY Global Delivery Services (GDS), which services clients across 50+ 
countries, Assurance is a fast-growing practice, with an ambitious long-term strategy for growth.
 

The Role
The Process and Technology Lead is a newly created role that will report into the GDS Assurance 
Transformation Leader, and will be primarily responsible for:

• Working with stakeholders across the Assurance SL – and other teams in EY – in understanding the business landscape and identifying areas for bringing in transformational change
• Driving process improvements – both transformational and tactical – across the lifecycle of the 
• Assurance business, including in core service delivery and in supporting functions
• Conceptualizing and charting out process maps that achieve a balance between being detailed and user/viewer-friendly
• Aligning processes with the relevant System of Quality Management (SQM) controls
• Identifying systems and tools that will help in bridging the gap between as-is and to-be processes
• Making decisions on build vs. buy vs. leverage with respect to the aforementioned systems and tools
• Identifying, tracking and reporting KPIs and metrics for measuring the value/benefit of the implementedprocess changes
• Benchmarking the metrics against the relevant internal and external standards

Skills and Experience Sought

• A high level of curiosity with a penchant for questioning the status quo
• Holder of a Six Sigma Black Belt or equivalent certification
• High level of proficiency in visualization tools like MS Visio or equivalent
• Good understanding of technology, especially business applications, RPA/automation tools and GenAI, preferably with implementation experience
• Overall 12+ years of experience, of which at least 8 years with global professional services firms
• Strong understanding of EY and/or a global delivery ecosystem
• Prior Assurance delivery experience is highly desirable, but not mandatory
• Proven expertise in implementing measurable process improvements
• Proven track record of delivering to the highest levels of quality
• Ability and experience in driving cross-functional and cross-geographical process initiatives
• Strong written and oral communication skills
   

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
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