Manager-ITSM PM-TD

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The Opportunity                                                        

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Successful candidates will be a part of EY GDS’s Transformation Delivery (TD) practice to help our clients successfully deliver business transformations by connecting strategy and execution. This career opportunity seeks individuals who not only understand the role technology plays in large scale transformations, but who have experience in designing and integrating technology and business processes to produce value driven solutions. These solutions often include multiple capabilities i.e. demand intake & prioritization, portfolio scenario planning, financial management, program/ portfolio/ transformation execution, schedule management, risk & issue management, resource management, KPI definition, performance reporting and data analytics via dashboards.

Key Responsibilities as Technology Project Manager – GDS TD FS

• Developing project plans and goals
• Communicate the vision and goals of the project or portfolio of projects.
• Analyze and develop procedures for management and technical duties.
• Define project responsibilities with stakeholders.
• Participate in how budget and staff are allocated for the project.
• Maintain project time frames, budget estimates and status reports.
• Responsible for the team that:
• Executes the project plan, collaborating with other technology and business teams to achieve maximum results
• Delivers the highest quality technology solutions, following industry and EY technology, architecture and security standards.
• Resolves most appropriate technology solution to meet the business need, including evaluating Reuse, Buy or Build decisions
• Demonstrates functionality of completed projects to partners
• Develops performance measures to assess the success of projects and features and settle vital improvements.
• Partners with internal customers to validate requirements and priorities through various forums (analysis, meetings, focus groups, etc.) and refine those requirements for broad market applicability
• Collaborates with user experience, business analysts and engineers with a focus on defining project functionality and designing solutions that bring differentiating value to our current and prospective clients

Core Skills

• Bachelor or Master degree with 5 to 8 years of relevant experience in the area of Agile delivery methodologies
• Experience working with Banking, financial services and insurance (BFSI) sector including knowledge of Cards, Payments, Commercial banking, Core banking, Investment banking, Capital markets, Regulatory, Wealth and Asset management (WAM) etc
• Experience in project management and product management, including one or a combination of: leading technology projects, complete SDLC, CI/CD DevOps, and working with a scrum team.
• Must have 5 years of experience in analysing business requirements, identifying gaps, and defining solutions to address complex business challenges.
• Strong knowledge of IT software and hardware with experience working as an IT asset analyst
• Strong knowledge and hands on expertise using ITSM tools like ServiceNow, Jira Service Management, etc.
• Must have good experience with Planning and implementing ITSM processes, software and tools, IT governance and audit requirements
• Knowledge of one more industry standard Agile PM tools – Jira or Azure Devops/Trello/Smartsheet Confluence
• Must have good experience reporting on project status and milestone deliverables status to ensure timely project delivery
• Excellent verbal and written communication skills and stakeholder management skills including experience presenting to executive sponsors and to all levels of technical and non-technical staffs
• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements
• Must have some technical background as a developer or as a tester in earlier experience.
• Must have 5 years of experience in one or a combination of the following: project development and delivery frameworks; Agile framework; and/or DevOps practices and services.
• Must have some technical background as a developer or as a tester in earlier experience.
• One or more of Industry certifications – PMI - ACP, PMP, PSM, CSM, A-CSM, PSM, SAFe, CSPO
• Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word), MS Project, MS Server
• Flexible to work in US and UK time zone

Good to have

• Experience working with Agile Transformation Project
• Experience working with Digital Business Services
• Experience working with Proc R2P AP & Ops, Lending & Transaction Mgmt
• Understanding of waterfall methodologies
• JIRA/ADO administration and configuration knowledge
• Business analysis skill

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