MS FDL-Product and Program Manager

Role Summary

The Senior Business Analyst / Program & Product Manager is responsible for owning and driving complex business and technology initiatives end‑to‑end—from problem definition and value articulation through to solution delivery and benefit realisation. The role sits at the intersection of business, technology, and delivery, working closely with clients, product teams, architects, and engineering to translate strategic objectives into scalable, well‑governed outcomes.

This role combines client‑facing leadership, program execution, product ownership, and delivery oversight, and is critical to driving transformation initiatives across enterprise platforms, data, and AI‑enabled solutions.

Key Responsibilities

Program & Initiative Leadership

• Own and drive multi‑workstream programs and strategic initiatives from inception through execution and BAU transition.
• Define program objectives, roadmap, milestones, dependencies, and success metrics.
• Manage risks, issues, and trade‑offs across scope, cost, time, and quality.

Business Analysis & Value Definition

• Lead structured problem definition, requirements elicitation, and process analysis using workshops, interviews, and data analysis.
• Translate business needs into clear epics, features, user stories, and acceptance criteria suitable for agile and hybrid delivery models.
• Articulate business value, outcomes, and KPIs (e.g., cost reduction, cycle time, touchless rates, productivity).

Product & Solution Ownership

• Act as product or solution owner for selected capabilities or platforms, owning roadmap prioritisation and backlog governance.
• Partner with architecture and engineering teams to ensure solutions are scalable, secure, and aligned to enterprise standards.
• Balance functional depth with technical feasibility, ensuring pragmatic and delivery‑ready designs.

Client & Stakeholder Engagement

• Serve as a trusted advisor to client stakeholders, including business leaders, IT, operations, and risk teams.
• Drive alignment across diverse stakeholders with competing priorities and expectations.
• Prepare and present clear, executive‑ready materials for SteerCo, leadership reviews, and design forums.

Technology Delivery Oversight

• Lead and govern end‑to‑end technology delivery, working closely with delivery managers, scrum masters, and engineering teams.
• Ensure disciplined execution across Agile / SAFe / hybrid delivery models.
• Oversee UAT strategy, release planning, and transition to operations.

Governance, Risk & Assurance

• Ensure solutions meet control, audit, security, and compliance requirements.
• Establish traceability across requirements, design, deployment, and benefits realisation.
• Support design authorities and governance forums with clear decision points and evidence‑based recommendations.

Required Skills & Experience

Experience

• Engineering graduate  with 12+ years of experience across business analysis, program delivery, product management, or technology consulting roles.
• Proven track record of leading complex, cross‑functional initiatives in enterprise environments.
• Experience working with ERP platforms (e.g., SAP), data platforms, and digital/AI‑enabled solutions is strongly preferred.

Core Skills

• Strong capability in requirements management, process modelling, and solution definition. [Business Analyst | Word]
• Program and delivery management skills, including planning, dependency management, and risk control.
• Excellent stakeholder management, communication, and executive storytelling skills.
• Ability to bridge business intent and technical execution effectively.

Delivery & Ways of Working

• Hands‑on experience with Agile, Scrum, SAFe, and hybrid delivery models.
• Familiarity with tools such as Azure DevOps, Jira, Confluence, PowerPoint, and collaboration platforms.
• Comfortable working in fast‑paced, ambiguous environments with evolving priorities.

Leadership & Behaviours

• Outcome‑driven with a strong bias for execution and delivery.
• Structured thinker with the ability to simplify complex problems.
• Client‑centric, collaborative, and credible across business and technology audiences.
• Comfortable operating at both strategic and detailed execution levels.

Optional / Nice to Have

• Background in finance, operations, supply chain, or regulated environments.
• Experience with AI‑enabled process transformation or data‑driven platforms.
• Prior consulting or large‑scale transformation exposure