Knowledge Management - Supervising Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

Knowledge Management is a sub-function under Enterprise Technology - Service Management. The mission of Knowledge Management function is to improve EY Technology Customer experience by promoting a self-service and knowledge sharing culture while ensuring information is easy to find and available just when it’s needed.

Your key responsibilities

• Oversee IT Services knowledge content, ensuring timely reviews, effective task management, and prompt remediation of outdated or incorrect information, in line with defined standards and policies.
• Identify engage and educate Product Experts on Knowledge Management best practices and continuous delivery.
• Serve as a primary point of contact and provide mentorship and guidance to junior team members, acting as a role model to support their development and growth.
• Continuous improvement of the knowledge database based on internally policy, knowledge consumption metrics and client feedback.

Skills and attributes for success

• Good knowledge of IT Services functions and ITIL.
• Solid presentation skills, and an ability to influence an audience of technical experts of content quality.
• Possess an innovative mindset, open to share new ideas and work comfortably within global teams  

Ideally, you’ll also have

• A KCS Certification
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
• Experience with data summarization and visualization tools
• Understanding of Agile methodology.

What we look for

• An eye for quality and the ability to work proactively.
• Excellent communication skills
• A team player, able to self-motivate and motivate others in a global/virtual environment.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.