Insurance-SM-GW

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This is a strategic decision from EY GDS to build a team to specifically focus on training staff 1s, Java hires and also on the innovation agenda within INS and Guidewire. Full justification provided here:

Training responsibilities: 

Training Program Development 

• Design and maintain comprehensive training curricula for Guidewire applications (PolicyCenter, BillingCenter, ClaimCenter)
• Create custom training materials aligned with specific client implementations
• Develop role-based learning paths for different user groups

Training Delivery 

• Coordinate and conduct instructor-led training sessions. Manage the training programs end to end.
• Manage virtual and on-site training logistics, oversee training environments and ensure expected outcomes are delivered.
• Align training timelines with project milestones

Assessment and Improvement 

• Evaluate training effectiveness through assessments and feedback
• Identify gaps in knowledge transfer and implement solutions
• Continuously update training content based on product version improvements and evolution of project demands through feedback received by DMs/Tech Leads.

Knowledge Management 

• Maintain a repository of training materials and documentation
• Ensure materials are refreshed constantly to reflect current product versions and capabilities
• Create job aids and quick reference guides which can provide offline support to those that need it

Reporting & Communications

• Report training progress to project leadership
• Coordinate with business units to schedule training sessions

Innovation CoE responsibilities:
Strategic Innovation Planning 

• Develop and execute an innovation roadmap for Guidewire, in conjunction with US Leaders in order to meet/exceed annual expectations and goals.
• Align innovation initiatives with business goals and insurance industry trends

Solution Architecture & Advanced Feature Exploration

• Collaborate with the CoE Leads to be able to partner on the creation of assets/methods to boost our internal architecture capabilities
• Lead exploration of Guidewire's newest capabilities (e.g., Jutro Digital Platform, APD, Cloud integration etc.)

Innovation Governance 

• Establish frameworks for evaluating and prioritizing innovation initiatives. Collaborate with the regions to secure funding, know-how and resources to boost the innovation agenda.
• Balance quick wins with longer-term strategic innovations

Knowledge Sharing 

• Create a culture of continuous improvement and technological exploration and partner with the Training coordinators to continuously refresh training content to keep pace with industry expectations and product development.

Implementation Guidance – work with CoE teams to - 

• Advise implementation teams on incorporating innovative approaches
• Provide technical direction for complex customizations and configurations
• Ensure innovations align with Guidewire upgrade paths and best practices

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