Infrastructure Support Specialist

Job Title: Infrastructure Support Specialist

Department: Client Experience Centre Technology Team

Reports To:  CEC Technology Leader / EMEIA Technology Leader /  Client Experience Centre Manager

Role Overview

The Bangalore Client Experience Centre (CEC) is a flagship hub for digital innovation, immersive experiences, and advanced technology solutions. We are seeking a highly skilled and proactive Infrastructure Support Specialist to manage, maintain, and secure the entire production infrastructure supporting the CEC. This includes Nutanix-based virtualization, OpenShift clusters, Dell Precision servers, Netgear switches, backup and storage systems, and all AV rack room equipment. The role also covers user access, security, compliance, and hybrid cloud integration. Additionally, the Infrastructure Support Specialist will be responsible for maintaining and supporting the integrated Tech Lab infrastructure, ensuring secure DNS, network, and firewall connectivity between the CEC Production and Tech Lab environments. The ideal candidate will have deep experience in enterprise infrastructure, virtualization, networking, and security, with a strong focus on operational excellence and compliance.

Key Responsibilities

• Lead the day-to-day operation, monitoring, and maintenance of all core infrastructure, including Nutanix clusters (deployment, upgrades, monitoring, troubleshooting, capacity planning), OpenShift environments, Dell Precision servers, and associated storage.
• Manage, monitor, and maintain all Netgear switches and networking equipment as per the BOQ, ensuring optimal performance, uptime, and security.
• Maintain and support all equipment and systems located in the AV rack room, including servers, network switches, backup appliances, and related hardware.
• Oversee the configuration, patching, and lifecycle management of all production servers (Linux and Windows), including control plane, infrastructure, worker, GPU, and AI model nodes.
• Administer, monitor, and test backup and disaster recovery solutions using Veeam Backup, ensuring regular backup, restore, and DR testing in line with data retention and compliance policies.
• Manage user access, permissions, and security policies across all infrastructure components, including Active Directory and DNS/DHCP using Infoblox, as well as VPN/RDP gateways.
• Ensure compliance with EY security standards, data protection policies, and audit requirements; coordinate with global and regional security teams as needed.
• Support hybrid cloud integration (Azure), including DNS forwarding, application gateways, and secure connectivity between on-premises and cloud environments.
• Maintain and support the integrated Tech Lab infrastructure, including monitoring of DNS, network, and firewall connectivity between Tech Lab and CEC Production environments.
• Manage user access, security, and compliance across both CEC Production and Tech Lab domains and organizational units.
• Proactively monitor system health, performance, and capacity; respond to incidents, troubleshoot issues, and coordinate with vendors for advanced support and warranty claims.
• Maintain accurate documentation of all infrastructure assets, configurations, network diagrams, and change management records.
• Collaborate with AV, application, and development teams to support new deployments, upgrades, and continuous improvement initiatives.
• Stay current with emerging technologies, best practices, and compliance frameworks relevant to enterprise infrastructure and security.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 7–10 years of hands-on experience in enterprise infrastructure support, virtualization, and networking (Nutanix, VMware, Hyper-V, or similar).
• Strong experience with Nutanix clusters, OpenShift or Kubernetes, and Dell Precision servers (or equivalent enterprise hardware).
• Proficiency in managing Netgear (or similar) switches, VLANs, and enterprise network architectures.
• Experience with backup and disaster recovery solutions (e.g., Veeam), storage management, and server lifecycle operations.
• Solid understanding of Windows and Linux server administration, Active Directory, DNS/DHCP using Infoblox, and remote access solutions (VPN, RDP).
• Knowledge of hybrid cloud integration (Azure preferred), security best practices, and compliance frameworks.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work independently and collaboratively in a high-availability, client-facing environment.

Desirable Qualifications

• Nutanix, Red Hat, or Microsoft certifications (e.g., NCP, RHCE, MCSE).
• Experience with GPU virtualization, AI/ML infrastructure, and high-performance computing.
• Familiarity with AV rack room environments and support for AV/IT convergence.
• Experience with compliance audits and security incident response.

What We Offer

• A dynamic and innovative work environment at the forefront of digital infrastructure and immersive technology.
• Opportunities to work with global teams and advanced enterprise solutions.
• A platform to influence and shape the future of client experience centre operations.