Global SaaS Management Specialist

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY Technology - Global SaaS Management Specialist – Supervisor

EY Technology:  Our Next Wave strategy recognizes the rapidly growing role technology must play in core business activities leverage multi-cloud, AI, SaaS and advanced applications to create advantage for EY and our customers. Internally we have 330,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every day.  Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external applications delivered to our clients.  Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization, one aspect of which is EYs top of industry investment in almost all Microsoft products and platforms.

EY Technology supports our technology needs through:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (InfoSec) - InfoSec prevents, detects, responds, and mitigates cyber-risk, protecting EY and client data, and our information management systems.  

Supply Chain Services (SCS) - brings a consistent approach, negotiating and managing contracts across EY, including procurement, vendor management (EY calls this Supplier Ecosystem Services) right through to accounts payable.

Software Asset Management at EY is part of the above EY Technology team, accountable for targeted optimisation of complex, high value software contracts which underpin our business. Our services are provided to EY service lines, CT, ET and Infosec, in the form of advice, projects and ongoing services.

The Role

EY Technology seeks an experienced Cloud/SaaS Software Licensing specialist to help us drive the maximum value from these specialized contracts. Main areas of responsibility will initially include contract terms review, handling the processes, set up and operation of licensing and access portals, optimizing use profiles for least cost highest value plus driving out reporting and controlling security risks connected to data residence and access controls. It will also include service management aspects relating to the hosted services being provided, ensuring our users are receiving an effective service.

Reporting to the Global Software Asset Manager, you will work both independently and within a wider team of SAM and licensing experts.   

The successful candidate will need to handle licensing related matters, but also to define and be part of various governance and SAM process initiatives as part of an integrated team, including finance, procurement, and technical personnel.

Your key responsibilities

• Assess contracts relating to scope, terms, restrictions and ensure these are captured, understood, and applied to the use of the online service for EYs optimal value return.
• Understand the products provided, the various options, SKUs, access levels and bundling available
• Portal management of onboarded SaaS Applications.  Managing user access, usage reporting, and billing validation.
• Own day to day SaaS Ops portal management activities including enquiry management. Ensuring users get the right level of access to the portal.
• Assist in administrating the assignment and cost recovery of applications, collaborating with product managers, budget holders and internal customers.
• Ensure the performance of the application and access to it is fit for purposes and act as an escalation point where this is affecting users
• Work with the vendor manager (where this role is present for the given vendor) to optimize the contract and its entitlements
• Maximise the value of commitments to contracts, harvesting unused licenses/services and ensuring maximum availability.
• Collaborate with vendor support and commercial teams where there are service-related challenges such as performance or availability issues, fully understanding mutual obligations in the contract.
• Design and maintain reports required by internal stakeholders and for purposes of vendor reporting and/or billing.
• Work with portal-based tools which may be required and their related APIs to allow fast and efficient administration of applications.
• Continuously optimize governance and best practices for application adoption, license provisioning, security, privacy, and user on- and off-boarding.

Skills and attributes for success

To qualify for the role, you must have

• 6 + years of proven experience in License Management working in large corporate environment
• Knowledge and understanding of software licensing terms and conditions including service centric contracts (support/maintenance and SaaS)
• Experience with Software Vendors license management portal and other cloud technologies/services. 
• Experience in managing online access to applications and infrastructure
• Ability to identify cost saving opportunities and optimisation

Ideally, you’ll also have.

• Knowledge of Microsoft application families, Azure concepts, and related product user rights for all product families
• Experience working directly with major vendor commercial personnel
• Recognized professional qualifications such as:  ITILv3; CITAM; CSAM
• Big 4 experience and training
• Experience of working internationally and virtually

What we look for

• To be successful in this role, you must be an intelligent self-starter with a positive can-do attitude who takes ownership and responsibility of their work
• You should be able to work effectively in a home/remote office environment
• You should enjoy learning new things in a rapid changing international environment with many deliverables and competing priorities and stakeholders
• You will be someone willing to constructively challenge, yet reach a positive balance with EY’s best interests at the core of your decision making
• You should have truly excellent communication skills, able to communicate with a wide range of people, roles and seniorities confidently and concisely
• You must be a natural team player, understanding the overall goals of the team and working effectively as part of it

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to deliver your role effectively but in a way that’s right for you

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