Global Managed Services - Software Asset Management - Manager - IBM Licensing

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SAM- Manager
JOB DESCRIPTION
Summary
Working in a team environment, the Manager- SAM is responsible for managing customer’s licenses. The Manager will assist customers in understanding and controlling their software licensing entitle ment, avoiding legal pitfalls related to licensing by leveraging industry best practices while expanding host company licensing opportunities and building more-profitable, long term relationships with our customers.

Key Accountabilities/Responsibilities for the Role

• On-going support of customer’s entitlement for different publishers
• Performing reconciliation analysis for different publishers
• Creating customized reports and comparison for cost savings
• Analyzing & consulting customer’s entitlements for multiple publishers
• Providing SAM Analysis & Recommendations
• Analyze customer's license contracts
• Analyze customer’s data – Entitlement & Inventory
• Creating Compliance Reports for the customers
• Serving as the Single Point of Contact for subsidiaries in delivery of GDC services
• Leading the execution of projects by managing tasks executed by supporting team members and yourself
• Creation of reports/documentation as per engagement requirements
• Active management & allocation of tasks & task type to ensure balanced workload distribution across the project team
• Execution of individual tasks on projects based on the guidance provided by the Managers
• Task specific & cross service training for the associated/eligible team members
• Support the manager on managing team’s utilization
• Management of the Quality of the engagement deliverable across assigned team members & ensuring 100% adherence to Quality standards.
• Accurate Completion & submission of the Quality Checklist for each task
• Ensuring 100% process adherence and delivery within the defined SLA

Skills Required:

• 7-8 years professional experience in licensing industry with successful SAM Management / software licensing experience across publishers is a must
• Understanding of different publisher licensing models
• Copyright knowledge for software licensing
• SAM Accreditation (good to have)
• Good in Microsoft Excel & PowerPoint

Core Capabilities: 

• Strong Methodical skills 
• Strong Analytical skills 
• Strong presentation & communication skills 
• Quality oriented personality 

Functional Capabilities: 

• Highly motivated and result oriented 
• Strong organization, multitasking and time management skills 
• Solid Problem solving and consultative skills 

Personality:

• Outstanding ability to think creatively, and identify and resolve problems
• Motivate & inspire team members
• Keen on detailing and logical reasoning
• Maintain healthy group dynamics
• Provide guidance to the team based on management direction
• Ability to professionally interact with people of diverse cultures and regions
• Ability to juggle multiple projects/activities simultaneously
• Create an environment orientated to trust, open communication, creative thinking & cohesive team effort.
• Recognize & celebrate team & individual accomplishments & exceptional  performance
• Strong presentation, communication, organization, multitasking, and time management skills
• Strong networking abilities.
   

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