GMx - Managed Services Business Architect

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Managed Service Business Architect

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime

At EY GDS – a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. 

At EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. In MS we are also ambitious, seeking to more than double our success in the future. 

The opportunity

EY Managed Services revolutionizes our clients’ non-core, but board critical activities with easy-to-integrate solutions that lift the burden where it’s heaviest - in tax, risk, finance, HR and technology and AI.  

EY’s Managed Services helps our clients reimagine their middle and back office operating model to get ahead of evolving regulation, technology and talent demands. Significant investment in leading-edge technology, standardized processes and service centers of excellence enable us to carry out key activities more efficiently, helping our clients to manage risk and improve visibility, drive innovation and realize increased value from data today and into the future.

Our Global Managed Services (GMx) team is currently experiencing strong demand for its services and has ambitious growth plans. There are excellent career progression opportunities for successful candidates who demonstrate the skills and attributes outlined below.  

You will receive regular technical and on-the-job training and support, as well as opportunities on projects and assignments that will develop and challenge you to achieve your full potential. 

You will sit in the GMx Win Centre and have the opportunity to work on large, complex, multi-tower Managed Services projects. The team is global, but your main focus will be across Asia-Pacific and involve supporting team members some of whom are based in Australia. As such there will be an expectation to start work at noon AEST for at least 3 days per week. 

Your key responsibilities

• Use knowledge / experience in any of the following fields of expertise to establish creditability, including Risk, Tax, Finance, Technology Operate, HR, AI 
• Work with MS Deal Architects, including:  
  • Work on solution design workstreams covering all aspects of people, process, data and technology/AI for pursuit 
  • Design of Target client solution, transition and transformation program, based upon repeatable and scalable operation models 
  • Build out input templates and key output deliverables that tie into standardized global pricing models  
  • Work on complex pursuits as the Business Architect with the relevant technical fields, collaborating with peer workstreams leaders, Service Line Subject Matter Resources, as well as other EY team members 
  • Provide input towards the design of the Managed Services offering over the pursuit lifecycle with particular focus on delivery components necessary to deploy a viable solution for our clients 
  • Capture knowledge and develop reusable artefacts from pursuits to support future pursuits 
  • Support development of standardized assets used across different offerings as well as different stages of the pursuit lifecycle 
  • Support pre-sales and sales activity 

Skills and attributes for success

• Challenger mindset, attention to detail and questions the status quo.   
• Thinks big picture but more tactically when bringing ideas to life 
• Diversity of thought, perseverance and resilience 
• Process improvement  
• Strong stakeholder management skills 
• Strong communication and teaming skills 
• Able to work with remote teams predominantly through Asia-Pacific 
• Excellent interpersonal, presentation/facilitation and written communication skills, with a strong executive presence  

To qualify for the role, you must have

• 5 to 12+ years of experience working in any of the following areas - Risk, Tax, Finance, Technology Operate, HR, AI (including areas of transition, service delivery management, project management)  
• Advanced excel skills, including pivot tables and complex formulas 
• Business case analysis skills  
• Strong analytical and problem-solving skills 
• Understanding of Managed Service operating models  
• Ability to work effectively with teams and manage multiple priorities, including Ways of Working that align to Diversity, Equality & Inclusivity 
• Strong organizational and project management skills, with a focus on delivering high-quality results 
• Strong Commercial acumen and understanding of market leading pricing models 
• Solutions focus/problem solver with a can-do attitude 
• Flexibility and willingness to travel, as needed 

What we look for 

• Ability to extend our reputation in the marketplace
• Passion for problem-solving and helping our clients with some of their most complex issues

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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