GMS_Staff_IGA/PAM

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Global Managed Service – Identity and access Management – Staff

The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables.
 

Key Requirements / Responsibilities:  

• Experience in working on any two IAM engagements providing application support (SailPoint IIQ/SailPoint IDN/Saviynt/ One Identity/CyberArk/Azure AD).
• 1 to 3 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products
• Troubleshoot and maintain user onboarding workflows and role provisioning
• Ability to perform Root Cause Analysis and suggest solutions to avoid errors
• Support IGA tool integration with critical applications and infrastructure
• Follow approved life cycle methodologies
• Interact/coordinate with customers as required
• Assist stakeholder teams as required, coordinate with product engineering team
• Resolve technical issues through debugging, research, and investigation.
• Understands of below IGA concepts:
  • User Lifecycle Management, Provisioning, and Reconciliation
  • Auditing, Reporting, and user activity Monitoring
  • Access Certification
  • SOD
• Java/J2EE and knowledge on SQL
• Strong communication skills, both verbal and written
• Ability to work independently, adapt quickly, and maintain a positive attitude
• Support onboarding of application and platform users.
• Monitor IAM platform components and resource
• Provide IAM support to end users.
• Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.
• Must have experience in Application Onboarding
• Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen 
• Perform systems analysis and tuning to insure optimal infrastructure response 

Qualifications:
Education:

• Bachelor's Degree required

Skills Expertise

• Good soft skills i.e., verbal & written communication and technical document writing 
• Prior experience working in remote teams on global scale
• Customer orientation skills
• Scripting knowledge

Work Requirements:

• Willingness to work in shifts as required

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