GMS_Senior Manager_Service Integration

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Technology Service Integration Senior Managers, Global Managed Services

At EY GDS – a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. In MS we are also ambitious, seeking to more than double our success in the future.

The opportunity

The purpose of this position is to own end to end Client journey across multiple clients from techno functional perspective

Your key responsibilities

• Lead assessment of current business processes deployed within EY managed service operation and identify automation opportunities
• Design optimum target state (automated) process design
• Perform competitive automation tools assessment and take best contextual decisions on automation tools including EY’s existing partners and leading market tools
• Construct and present fully developed process improvement business case to EY and Client leadership
• Identify ML/AI injection opportunities to client’s business processes
• Lead cross functional technology change projects to own and execute improvement projects end to end
• Own and deliver on a profit expansion mandate with clear annual target ($)
• Portfolio , Project governance, monitoring and reporting
• Estimate and report benefits in terms of efficiency, revenue, profit and risk elimination
• Communicate and achieve consensus among stakeholders on automation projects status and benefit
• Provide expert guidance and mentorship to techno functional team

Skills and attributes for success

• Business analysis & design thinking
• Process mapping experience
• Data Flow Design experience
• Automation design
• Process re-engineering skills (experience of using Lean, sixsigma concepts methodologies preferred)
• IPA (UI path, automation anywhere, blueprism, etc.)
• Workflow (Servicenow, MS Power apps, Pega, other low code/no code tools)
• BI (PowerBI/tableau/Qlick)
• AI/ML integration (Azure, Google, Pega) into business operation etc.
• Technology project management
• Stakeholder management
• 12 to 15 years experience

To qualify for the role, you must have

• Graduation in any field (academic experience in computer science/ technology/ engineering preferred)
• Intelligent Process Automation (IPA/RPA) tool specific certifications
• Prior experience in consulting or BPO or service delivery operation
• Experience in hands-on and leadership in process automation tools and teams
• Experience of leading automation/digitization programmes
• Experience in interacting with senior client personnel including C-level
• Experience of working in an Agile Scrum environment
• Be proficient in assessing options (e.g. risk, performance and cost-benefit) and informing decision-makers with persuasive visualizations based upon assessment outputs
• Can coordinate / collaborate with teams & stakeholders in multiple geographies
• Manage Matrix teams with participants in multiple geographies
• This role requires flexibility in working with various Client and EY stakeholders across the world and in different time zones
• Ready to travel if required

Ideally, you’ll also have

• Post Graduation in Management/ Technology
• Experience in integrated managed / outsourced services solutions primarily around
  • Risk: Transform the risk and controls functions and outcomes of the business, including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term
  • Finance: transform their finance functions and drive value creation by making finance more agile (responsive, insightful and efficient) to support better scalability, decision-making and enterprise-wide performance
  • Integrated Workforce Mobility: Tax, Immigration, Compensation, Assignment & Social Security
  • IT outsourcing models, Cloud/Saas/Paas solutions and the role of IT in digital change
• You may have certification in LSS, CSM, TOGAF, PMP, CBAP, CSPO
• Proficiency in Design Thinking and Agile Methodology
• You will have core understanding of the big four and their got-to-market propositions

What we look for

• Ability to extend our reputation in the marketplace
• Passion for problem-solving and helping our clients with some of their most complex issues

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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