GMS - GST - Transition Manager

GMx Transition Manager for Tax

At EY GDS – a member of the global integrated service delivery centre network by EY, Managed Services is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We enable clients to achieve seamless business transformations by providing people-based, asset-based and integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value. With Managed Services as a core focus, we are committed to driving operational excellence and innovative solutions for our clients’ complex business needs.

The opportunity

Working in a collaborative team environment, the Transition Manager plays a critical role in leading and managing the seamless transition of services, processes for clients. The Transition Manager will be responsible for planning, coordinating, and executing complex transitions, ensuring minimal disruption, managing stakeholder expectations, and delivering high-quality outcomes within agreed timelines and budgets.

Your key responsibilities

• Extensive experience (10+ years) in transition management, project management and transformational initiatives within a large-scale, global environment.
• An ideal candidate must have managed and executed large multi country, multi service, complex implementations.
• Develop and execute detailed transition plans, including risk assessments, resource allocation, communication strategies, and milestone tracking.
• Work with cross-functional teams to ensure all transition activities are completed on schedule and in alignment with client requirements.
• Facilitate knowledge transfer and process documentation to ensure operational continuity.
• Monitor and report on transition progress, proactively identifying and resolving issues or bottlenecks.
• Engage with stakeholders at all levels, maintaining clear communication and managing expectations throughout the transition lifecycle.

Skills and Attributes for Success

• 10+ years of professional experience in transition management, with a proven track record of successfully managing transitions and transformations in Finance or/and Tax.
• Expertise in identifying and mitigating risks during transitions, and the ability to develop robust transition strategies and contingency plans.
• Strong stakeholder management skills, with experience in coordinating between clients, internal teams, and third-party vendors to ensure seamless knowledge transfer and operational handover.
• Ability to work independently, prioritise multiple transition projects, and adapt to dynamic environments while maintaining high quality standards.

Core Capabilities

• Highly motivated and results-driven, ensuring seamless service transition
• Exceptional organisational skills, adept at multitasking and prioritising transition tasks
• Excellent presentation and communication skills for stakeholder engagement
• Quality-focused mindset ensuring high standards throughout transition phases

Functional Capabilities

• Comprehensive understanding of transition lifecycle methodologies, project planning, and execution across multiple domains and business functions.
• Advanced proficiency in Excel and data analytics for tracking transition progress, resource allocation, and reporting key metrics.
• Experience with transition management tools and platforms, preferably with hands-on knowledge of Microsoft Project plan or similar project management systems.
• Understanding of and ability to identify opportunities to deploy AI based solutions to improve quality of Transition Management

To qualify for the role, you must have

• Overall professional experience of 10+ yrs, with client facing experience of at least 3 years
• Experience leading medium sized Client facing Transitions
• Experience in managing transitions for Finance (Tax/F&A), Banking scope, other Big 4
• Project management certification preferred (e.g., PMI – PMP, PMI – ACP, Agile certifications, Prince2, Six sigma certifications, Safe/ Scrum certifications)

Ideally, you’ll also have

• Proven creative thinking and ability to identify and resolve transition challenges
• Self-motivated and proactive in managing transition activities
• Experience engaging professionally with diverse cultures and international teams, working across time zones as required
• Ability to manage multiple transition projects/activities simultaneously
• People manager, experienced in coaching and developing people, and in establishing a collaborative environment based on trust, open communication, innovation, and teamwork

What we look for

• Experience with managed services transition tools and methodologies
• Experience with managing multiple Transitions and Transformation projects
• Demonstrated ability to build and maintain client relationships
• Expertise in cost optimisation and resource management during transitions

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.