Facility Management - Senior Associate

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Senior Associate - IFM

Senior Facilities Executive, monitor facility operations in a site (office)/facility, at GDS India center. The Senior Facilities Executive keeps track of the facilities, equipment and Service provider teams. Daily duties of a Senior facility Executive entail managing on the ground transactions, dealing with details, all of which affect maintenance of the physical premises and the security of people performing business activities.

Your key responsibilities

• Initiate / coordinate vendor engagement & contract execution, in compliance with EY’s processes. Ensure timely renewal of Business Relationship Evaluation of the suppliers, for independence and compliances. Track and report vendor performance metrics based on the signed contracts/KPIs.
• Resolve customer escalations and disputes efficiently, with tact and diplomacy. Monitor service tickets and employee/customer satisfaction.
• Participate in the implementation of approved policies and procedures, monitor work activities to ensure compliance with established policies and procedures
• Organize, implement and direct facility maintenance operations and activities. conduct regular inspection in all facilities areas within campus, to ensure safe occupancy and business continuity.
• Ensures all EYGDS facilities are organized, clean, and inviting.
• Maintain facility and records to ensure compliance with company standards and local regulatory norms.
• Participate in the preparation and administration of the facility maintenance budget. Track & optimise operational and Capital spend for the designated facility / office, ensuring the spend does not exceed approved budget.
• Coordinate training of the facility management staff on SOP, safety methods, procedures, and techniques.
• Monitor and control supplies and equipment, order supplies and tools as necessary
• Inspect works performed by service work contractors for UPS, HVAC, plumbing, electrical, elevator and other service contacts.
• Perform the more technical and complex tasks of the work unit. Coordinate renovation/ repair & maintenance and other special projects.
• Attend and contribute to all mandatory staff meetings, workshops, and retreats.
• Establish and maintain effective working relationships during all interactions with team/ cross functions and Service provider staff on site

Skills and attributes for success

• Should consistently demonstrate Organization, time management skills
• Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management
• Knowledge of operations, services and activities of a building maintenance and repair such as finished carpentry, plumbing, heating, electrical, mechanical, and painting work
• Must be a well-organized, detail and customer (internal and external) oriented self-starter
• Excellence customer relationship management skills
• Good communication skills - communicate clearly and concisely, both orally and in writing
• Should possess strong analytical and problem-solving skills. Should pay attention to detail
• Should have a good knowledge of MS Office package.

To qualify for the role, you must have

• 4-6 years of subject matter expert experience, with minimum 2 years’ experience in coordinating with 3rd party IFM service providers in comparable organizations, with sound knowledge & experience, in workplace services domain.
• Bachelor's degree in Business, or equivalent professional level experience

What we look for 

• Participates regularly in EY-wide and function-specific meetings, events and people initiatives
• Takes charge of personal development and seeks out coaching and feedback regularly
• Demonstrates self-awareness while interacting with colleagues and adapts individual approach to enhance relationships
• Demonstrates an inclusive and globally aware mindset, understanding and respecting all the different backgrounds and styles of colleagues
• Contributes to a positive team environment by demonstrating consistent commitment and optimism toward work challenges
• Understands the team's objectives, goals and purpose and aligns behaviors and actions to team vision
• Applies an understanding of client needs to identify critical outcomes, barriers to success, and changes in expectations or scope
• Develops a diverse network through the mutual sharing of ideas, knowledge and resources and an acceptance of different perspectives
• Develops credibility and trust with clients and others by demonstrating an understanding of their needs, displaying good listening skills and asking appropriate questions
• Analyzes and clearly presents data and other information to identify significant trends or key issues
• Uses relevant data to generate insights and to facilitate discussions about the implications to priorities and projects
• Builds knowledge of service line and subservice line functions
• Identifies and promotes opportunities for process improvements, contributes to an innovative culture by sharing ideas
• Participates in activities and promotes behaviors that benefit society and our communities
• Identifies potential problems and opportunities related to the implementation of relevant professional standards and EY
• policies, working with team members for successful resolution
• Organizes work in a way that appropriately prioritizes the needs of multiple internal and external stakeholders
• Produces, with limited supervision, complete and accurate work within a range of functional activities
• Compiles and assimilates information quickly and accurately identifies the most significant
• Develops and maintains up-to-date knowledge in own functional area, sharing key learnings colleagues
• Promotes knowledge sharing and conveys information tailored to audience needs, using where appropriate, to improve impact
• Proposes credible suggestions and options that effectively resolve business challenges

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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