FINANCE OPERATIONS - SCO - Proc - SATS - Senior

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Job Purpose

This role is responsible to manage sales order operations across multiple business units, ensuring accurate sales order creation, timely submission, and coordination with Finance, Operations, Marketing, and other internal teams. The role supports the overall Order‑to‑Cash (O2C) cycle by validating sales order data, maintaining documentation, resolving discrepancies, and ensuring compliance with contractual and process requirements

Responsibilities: 

Sales order Operations & Billing support

• Manage billing activities for cargo, passenger services, apron transport, security services, and other ad‑hoc billing requirements by validating services and goods input data, validating data accuracy, sourcing data from multiple systems, ensuring consistency and updating clean data into ERPs /or other systems to enable generation of sales orders and invoices.
• Creating of sales orders in SAP based on validated inputs
• Review shipment, flight, operational, and marketing inputs to ensure correct material codes, quantities, and rates are applied.
• Generate sales order numbers and share relevant supporting documents with the Finance Accounts Receivable (AR) team for timely invoicing and collections.
• Track and resolve input data and or billing discrepancies by coordinating with Operations, Marketing, Finance, and other internal teams.
• Review and submit rental invoices data in SAP.
• Validate contract rates, cross-check invoice details, and ensure timely submission to Finance AP for payment processing.
• Address exceptions and coordinate with different teams to resolve rate or data inconsistencies.
• Manage vendor billing verification activities by validating invoices against operational records, attendance data, flight schedules, approved rate cards, and supporting documents.
• Liaise with vendors, Business Units, Operations, and Finance teams to resolve billing discrepancies, invoice queries, and documentation requirements.
• Support vendor onboarding and master data maintenance activities by coordinating vendor creation, updates, and compliance documentation with Procurement and Finance teams.
• Process debit note and recovery requests by validating supporting evidence, maintaining trackers, and coordinating approvals with relevant stakeholders.
• Prepare periodic billing, reconciliation, and vendor-related reports to support contract governance, audit readiness, and management reviews.

Coordination & Stakeholder Management

• Work closely with Marketing and Operations teams to ensure the latest rate cards, service quantities, and billing inputs are correctly reflected in the system.
• Collaborate with the Finance AR and AP teams for invoice submissions, clarifications, and query handling.
• Support internal governance by maintaining process accuracy and ensuring smooth month‑end closure with minimal backlog.

Process Management & Reporting

• Maintain billing trackers, working files, and service-wise data logs to support reporting and audit requirements.
• Update process documentation, checklists, and SOPs to reflect current business practices.
• Identify gaps, propose improvements, and support automation or efficiency initiatives that enhance billing accuracy and turnaround time.
• Participate in system changes, testing activities (UAT), and implementation of new tools/features related to billing processes.

Functional & Technical Skills

• Strong understanding of core Order‑to‑Cash (O2C) processes, especially sales order creation, billing, and AR coordination.
• Working knowledge of SAP/S4HANA and comfort with navigating service codes, quantities, rate structures, and sales order modules.
• Good understanding of finance processes such as billing validation, invoice submission, and dispute resolution.
• Proficiency in MS Excel (lookups, pivots, data validation) and ability to prepare basic reports or trackers.
• Ability to analyse data, spot inconsistencies, and resolve billing-related issues effectively.
• Strong communication and stakeholder management skills to coordinate with cross‑functional teams.
• Organized, detail‑oriented, and able to work independently with minimal supervision

Qualifications & Experience

• Bachelor’s degree in Commerce, Finance, Accounting, or a related field (B.Com/M.Com/MBA Finance preferred).
• 4–6+ years of experience in billing, sales order processing, or Order‑to‑Cash operations—preferably in a service‑based or aviation/logistics environment.
• Experience working with SAP or similar ERP systems is required.
• Ability to manage month‑end timelines and handle peak-period workloads when needed.
• Comfortable working with global or cross‑functional stakeholders.
• This role requires working from the office and in early morning shifts from our Bengaluru location on all working days

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