Enablement and SI Senior Analyst

Job description: Enablement & Service Improvement Senior Analyst

Position Summary: 

• This position is responsible for supporting the Global TI&A intake and triage processes, monitoring and tracking the
• portfolio of change requests (CRs) and projects, and ensuring effective reporting and issue resolution. The 
• Enablement senior analyst also plays a vital role in change management, driving and coordinating TI&A  communications, managing the Community of Practice (CoP), and assisting with hiring and onboarding activities.              

Essential Functions of the Job: 

• Assist in the intake and triage processes for Global TI&A requests, ensuring that all inquiries and requests are logged, prioritized, and addressed in a timely manner. 
• Collaborate with stakeholders to clarify requirements and facilitate effective communication throughout the  intake process. 
• Monitor and track the portfolio of change requests (CRs) and projects, ensuring that progress is reported accurately and that any issues are resolved promptly. 
• Provide regular updates to the Enablement and Service Improvement Lead on the status of projects and any  potential roadblocks. 
• Support change management initiatives within the TI&A team, assisting in the development and implementation of strategies to manage transitions effectively. 
• Collaborate with team members to ensure that changes are communicated clearly and that stakeholders are engaged throughout the process. 
• Drive and coordinate TI&A communications, including the creation and distribution of newsletters and other 
• informational materials to keep stakeholders informed of updates and initiatives. 
• Ensure that communications are clear, engaging, and aligned with organizational goals. 
• Manage the Community of Practice (CoP) by creating presentation decks, facilitating meetings, and following up on action items to ensure accountability and progress. 
• Foster collaboration and knowledge sharing among CoP members to enhance the effectiveness of the TI&A  team. 
• Prepare and maintain reports on the volume of work and overall health of the TI&A team, providing insights to 
• support decision-making and resource allocation. 
• Analyze data to identify trends and areas for improvement in operational processes. 
• Assist in the hiring and onboarding processes for new team members, ensuring a smooth transition and 
• integration into the TI&A team. 
• Collaborate with TA2 and leadership to identify staffing needs and facilitate recruitment efforts. 

Analytical/Decision Making Responsibilities:  

• Analyze the status and progress of the portfolio of Change Requests (CRs) and projects, identifying potential 
• bottlenecks or issues and making recommendations for resolution to ensure timely delivery. 
• Prepare and analyze reports on the volume of work and overall health of the TI&A team, using data to inform  decision-making and identify areas for operational improvement. 
• Evaluate the impact of proposed changes on existing processes and workflows, providing insights and 
• recommendations to support effective change management and minimize disruption 
• Assess the effectiveness of TI&A communications, including newsletters and updates, to ensure that information is clear, relevant, and reaches the intended audience, making adjustments as necessary based on feedback. 

Knowledge and Skills Requirements: 

• Strong analytical abilities to assess project statuses, interpret data, and derive actionable insights that support 
• decision-making and operational improvements. 
• Familiarity with project management principles and methodologies to effectively monitor and track the 
• portfolio of Change Requests (CRs) and projects. 
• Excellent verbal and written communication skills to create clear and engaging newsletters, reports, and 
• presentations, as well as to facilitate effective stakeholder engagement. 
• Knowledge of change management processes and best practices to support the implementation of new 
• initiatives and ensure smooth transitions. 
• Proficiency in data analysis tools and reporting software 
• Strong interpersonal skills to work collaboratively with team members and stakeholders, fostering a positive  and productive work environment. 
• Excellent organizational abilities to manage multiple tasks and priorities effectively, ensuring timely completion of projects and initiatives. 
• Ability to adapt to changing circumstances and priorities, demonstrating flexibility in response to evolving 
• team needs and organizational goals. 

Supervision Responsibilities:

Job description: Enablement & Service Improvement Senior Analyst

Collaborate with extended teams to ensure effective execution of technology implementation, drive quality and performance standards 

Responsible for managing an Enablement analyst.       

Other Requirements: 

Due to global nature of the role; travel and willingness to work alternative hours will be required 

Due to global nature of the role; English language skills - excellent written and verbal communication will be required 

Job Requirements:

Education: 

• Educated to degree level  
• Higher professional or master’s qualification is preferred, not required

Certification Requirements: 

Higher professional or master’s qualification in a related discipline is preferred, not required 

Active membership in related professional bodies or industry groups is preferred, not required

Experience: 

• Experience in delivering functional reporting solutions for business 
• Experience on supporting reporting capabilities and its implementation (SAP, Oracle, SuccessFactors, custom 
• solutions) in a relevant industry or consulting environment 
• Experience of having worked on reporting and analytics solutions and its delivery  
• Demonstrable experience of collaborating with talent colleagues to understand needs/requirements and of 
• underlying reporting and data governance processes & systems 
• Experience of participating in global dispersed teams to enhance services, processes, and standards 
• Demonstrable experience of working in fast-paced, ambiguous, stressful environments to deliver required  results 
• Demonstrable experience of working with third party vendors / external system implementors to deliver  reporting solutions 
• Demonstrable experience of anticipating issues and challenges and proactively working to navigate challenges
• Experience of conducting internal and external research and analysis, providing best practices and insights to drive improvements 
• Demonstrable experience of having worked in a collaborative environment or provide SMR advice to achieve successful change outcomes