EYP-CDD-Associate Manager

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Associate Manager – Survey COE – Commercial Diligence

Full Job Description

We are seeking an experienced Associate Manager to join our Survey Center of Excellence (Survey CoE) team. This is an exciting opportunity to be part of a high-performing research and analytics function supporting strategic consulting, commercial due diligence, market assessments, customer insights, and growth strategy engagements across industries.

The ideal candidate will bring strong expertise in survey programming, questionnaire design, survey analytics, and insight communication, with hands-on experience using tools such as Qualtrics, survey coding platforms, Excel, PowerPoint, and SlideKick. The role requires the ability to independently manage end-to-end survey execution while partnering with engagement teams and stakeholders across geographies.

Key Responsibilities

• Lead end-to-end survey execution, including questionnaire programming, testing, deployment, fieldwork monitoring, data validation, and reporting.
• Develop and program surveys using Qualtrics and other survey platforms, ensuring high-quality respondent experience and robust survey logic.
• Build advanced survey flows, skip logic, display logic, quotas, randomization, conjoint exercises, MaxDiff, and other quantitative research methodologies.
• Manage survey coding, data cleaning, open-end coding, quality checks, and respondent validation processes.
• Support consulting and diligence teams with customer research, market studies, voice-of-customer programs, and primary research initiatives.
• Analyze survey results and synthesize insights into client-ready presentations and reports.
• Create compelling data visualizations and executive-level presentations using PowerPoint and SlideKick.
• Collaborate with global stakeholders, project managers, research teams, and external survey vendors to ensure successful project delivery.
• Coach and mentor junior team members on survey best practices, programming standards, and quality assurance processes.
• Drive continuous improvement initiatives, knowledge management, and innovation within the Survey CoE.

To Qualify for the Role, You Must Have

• 5-8 years of experience in survey research, market research, customer insights, primary research, or related fields.
• Strong hands-on expertise in Qualtrics survey programming.
• Experience with survey scripting, questionnaire logic design, and survey testing.
• Knowledge of data processing, coding, quality assurance, and survey analytics.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience using SlideKick or similar presentation automation tools.
• Strong understanding of quantitative research methodologies and survey best practices.
• Excellent stakeholder management, communication, and project management skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Ideal Candidate Profile

• Experience working in a Survey CoE, market research agency, consulting firm, or insights organization.
• Strong expertise in customer surveys, market studies, NPS programs, B2B/B2C research, and primary research projects.
• Familiarity with advanced survey techniques such as Conjoint Analysis, MaxDiff, Segmentation, Brand Tracking, and Customer Satisfaction studies.
• Ability to translate complex survey findings into actionable business insights.
• Strong attention to detail and commitment to data quality.
• Experience managing and mentoring analysts and senior analysts.
• Comfortable working with global and cross-functional teams.

What the Job Would Entail

As part of the Survey CoE team, you will play a critical role in delivering high-quality primary research and customer insights for consulting and strategic engagements. You will support project teams through survey design, programming, execution, and insight generation, helping clients make informed business and investment decisions. The role offers exposure to diverse industries, global stakeholders, and cutting-edge research methodologies while providing opportunities to build expertise in survey operations and analytics.

Preferred Technical Skills

• Qualtrics (Advanced)
• Survey Programming & Logic Design
• Data Cleaning & Coding
• Survey Analytics & Reporting
• Microsoft Excel
• PowerPoint
• SlideKick
• Data Visualization Tools (preferred)

What We Offer

• Exposure to global research and consulting engagements.
• Opportunities to work on high-impact customer and market insight projects.
• Continuous learning and professional development.
• Collaborative and inclusive work environment.
• Opportunities to develop leadership and stakeholder management capabilities.
• Access to innovative survey and analytics tools and methodologies.

This role is ideal for a research professional who combines strong survey programming capabilities with analytical thinking and storytelling skills, and is passionate about transforming survey data into meaningful business insights.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.