Delivery - Cloud Operations Senior-Manager- Kochi

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Career Family    

TechOps -CloudOps

Role Type 

Delivery Manager – Cloud Operations

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centres. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The opportunity

The Senior Manager – Cloud Infrastructure Operations, plays a strategic and leadership role within the TechOps organization. This position oversees the delivery, stability, reliability, and continuous improvement of all infrastructure services across the enterprise. The ideal candidate brings deep technical understanding, strong service delivery experience, and proven leadership in managing enterprise-scale Cloud & on‑premise environments.

Your key responsibilities

• Service Delivery:
  • Own end‑to‑end delivery and operational readiness of Cloud & On-prem infrastructure services—including compute, storage, network, virtualization, backup/DR, and datacenter operations.
  • Ensure all infrastructure solutions delivered meet operational standards, SLAs, security guidelines, and compliance requirements.
  • Lead capacity planning, performance management, hardware lifecycle, and infrastructure modernization efforts.
• Operational Leadership
  • Work closely with Operations teams (L1–L4) to ensure smooth handover of projects into steady-state operations.
  • Establish operational playbooks, SOPs, monitoring standards, patching strategies, and incident response processes.
  • Drive uptime, service reliability, and adherence to ITIL-based operational frameworks.
• Team and People Management:
  • Lead a multi-disciplinary team of architects, engineers, administrators, and delivery specialists.
  • Mentor and develop team members, building strong technical and operational capabilities.
  • Collaborate proactively with security, applications, cloud, and network teams to deliver integrated operational services.
• Governance, Compliance & Risk Management
  • Maintain governance for infrastructure delivery—including dashboards, KPIs, SLA performance, and operational maturity metrics.
  • Ensure compliance with audit requirements, internal controls, and regulatory frameworks (ISO, SOC, etc.).
  • Anticipate and mitigate operational risks related to capacity, security, hardware failures, or obsolescence.
• Innovation & Automation
  • Identify improvement opportunities within provisioning, monitoring, patching, and DR procedures.
  • Champion automation initiatives to reduce manual effort and accelerate service delivery.
  • Introduce operational resilience strategies including redundancy, high availability, and proactive health checks.

Skills and attributes for success

• IT experience with significant leadership experience in on‑premise & cloud infrastructure delivery and operations.
• Excellent understanding of ITIL processes (Incident, Problem, Change, Asset).
• Ability to manage complex, globally distributed operational environments.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.
• Familiarity with DevOps, On-premises and cloud infrastructure, including monitoring and observability tools.
• Ability to conduct service performance reviews, analyse trends, and provide actionable insights for continuous service improvement.
• Prior experience in vendor coordination and managing escalated technical issues.
• Should have deep knowledge of complex solution architecting; have worked on various technologies, Infrastructure space, Cloud and governance
• Soft Skills: Excellent problem-solving, analytical, and communication skills, with the ability to translate complex technical details into clear business strategies for non-technical stakeholders.

To qualify for the role, you must have

• Typically requires 15+ years of relevant industry experience in Infrastructure / Cloud operations, or consulting, with a significant portion in a leadership or management role.
• A bachelor’s or master’s degree in computer science, Engineering, or a related quantitative field.

Preferred Skills

• Certification in ITIL V4 / PMP.
• Certifications in any of Cloud(Azure/AWS) / VMWare (VCP/VCAP) / Cisco (CCNA/CCNP)
• Knowledge of IT Service Management and Delivery management and Team management.
• Strong ownership and accountability mindset.
• Strategic thinker with operational discipline.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodation you may need.

Our Commitment: As a commitment, we persistently endeavor to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

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