Customer Tech-Veeva - Manager

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Job Description

Veeva CRM Manager/Architect

Experience:

Total : 10+ Years

Relevant : 6+ Years        

Responsibilities:

• Define technical Solutions based on Project requirements for Veeva and Vault CRM
• Own the solution, integration components and how they fit into the Veeva/Vault CRM architecture.
• Develop strategies to solve complex technical challenges.
• Responsible for implementing solutions that support business & Lead the technical delivery of Veeva/Vault CRM implementations.
• Collaborate with client stakeholders to gather and document business requirements related to commercial processes.
• Assist in system setup, testing, and validation activities to ensure alignment with client needs and regulatory standards.
• Provide day-to-day support for client users, including troubleshooting issues, answering queries, and escalating complex problems as needed.
• Participate in cross-functional meetings with Commercial Operations, Data Management, and IT teams to support sytem optimization.
• Help ensure data integrity and compliance by maintaining accurate system records and audit trails.
• Contribute to the development of user guides, SOPs, and training materials for client teams.
• Development of custom solutions and integrations.
• Review and Approval of technical Design.
• Mentor the project team on technical aspects.

Knowledge and Skill:

• 6+ years of experience working on Veeva platforms specifically CRM
• Veeva/Vault CRM certified
• Understanding of Veeva CRM & Vault CRM differences and migration experience
• Experience in the Life Sciences Veeva ecosystem and deep understanding of CRM functionalities
• Direct experience working on CRM projects for middle market and enterprise size companies
• Working knowledge and experience with complex business systems integration as per the security requirements
• Stay current with Veeva platform updates and industry best practices to support continuous improvement initiatives.
• Good understanding of integrations and middleware
• Experience with Agile development methodologies such as SCRUM
• ITIL v4 foundations certified preferred
• Excellent organizational, verbal and written communication skills

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