Customer-IXD-Senior Service Designer

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Senior Service Designer (Rank 42)

Key responsibilities:

• Be the go-to person for service design related methods and tools
• Create design pitches, PoVs centered around innovation/ design thinking/ UX/ service design/ design research
• Be able for delivering world-class thinking, presentations and meaningful innovation across brands, products, services, and experiences
• Be great at story telling – both visual and verbal.
• Lean towards project managing service design/research/strategy projects – when re-imagining, re-thinking and providing service design recommendation
• Work on projects in hands-on manner
• Manage client visits and present design-led pov independently
• Prepare design thinking workshop frameworks & facilitate co-ideation sessions
• Initiate activities to develop the studio
• Foresee and proactively deal with challenges in projects
• Run projects and take ownership of project deliverables
• Understand how your communication impacts others
• Support development of others
• Challenge and inspire community
• Demonstrate greater self-reflection and self-awareness
• Involve self in development of the studio

Who you’ll be:

• A skilled service designer with 5+ years of relevant design experience
• Designer with experience using concepts, methods, process, tools, and tech in pursuit of great service design
• Outgoing, results-oriented, motivated, and naturally collaborative
• Possess exceptional verbal, written, visual communication, and facilitation skills in English
• An individual with ability to self-reflect on their skill development – aware of what they know and can apply, and recognize where they have gaps that learning needs to focus on
• Owner of a fantastic portfolio you can share.

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