Business Operations Manager/Lead

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

Our purpose, at EY, is building a better working world. The Operations Management CoE within EY GDS is a dynamic and multi-offering function consisting of more than 300 employees across India, the Philippines and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go-to-market enablers, and business enablement, the Operations Management CoE continually supports EY’s growth endeavors. Our work aims to help reinforce our purpose of building a better working world for our people, our customers, and communities.

Role summary

As a Business Operations Manager/Lead, you will work closely with business leaders across the world to provide them with knowledge, insights and best practices that will help deliver exceptional client service and market wins. You will be responsible for owning and delivering operations and strategic enablement support to the leadership and help operationalize the support delivery model. Your core focus will be to ensure seamless service delivery for ongoing initiatives and special projects that support EY’s growth and profitability.

Your key responsibilities

• Work alongside stakeholders to translate strategic vision into achievable goals.
• Co-develop and drive key strategic initiatives on behalf of stakeholders.
• Facilitate network meetings, develop actionable collaterals and drive action items till closure.
• Provide business insights, project planning and coordination as well as budget management support.
• Support stakeholders in transformation programs, control financials and measure ROI.
• Innovate, automate and standardize processes to build efficiencies.
• Help increase impact of the outlined strategies and run seamless day-to-day operations.
• Read, understand and sanitize the data, build reports, and provide insights.
• Drive meetings, build presentations that interpret the data and create valuable business insights.

Skills and attributes for success

Stakeholder management and project handling:

• Understand stakeholder requirements based on business context.
• Strong operational acumen to create impactful relationships with Senior leadership.
• Focus on client and effectively use consultative approaches for stakeholder management.
• Capability to engage multiple stakeholders by quickly understanding the objectives.
• Communicate critical business indicators with in-depth reports and dashboards.
• Enhance and maintain support systems and communication channels.
• Move quickly toward client programs or initiatives and exercise delivery mode in a short span.

Soft skills:

• Capability to quickly understand the needs of the business and align with changing customer expectations
• Ability to work under minimal supervision
• Skilled at taking ownership and driving projects end-to-end
• Self-motivated to learn new tools and technology
• Strong inclination toward upskilling
• Ability to articulate concisely and think out-of-the-box
• Ability to focus on solutions in case of ambiguity and overcome the problem
• Display a positive attitude with the capability to work under pressure

Leadership and people management:

• High-performing team player accustomed to an agile, fast-paced environment
• Displays assertiveness — however, should also be a good listener and consensus builder with executive level stakeholders
• Effective in time management and project prioritization
• Shows high degree of professionalism and integrity
• Uses outstanding speaking and writing skills to enhance understanding and encourage collaboration
• Collaborative mindset with ability to identify risk or opportunity areas
• Ability to think ahead of the curve and forecast outcomes to suggest appropriate solutions

To qualify for the role, you must have

Educational qualification

•          Graduate or post-graduate degree

Job qualification

• • MS Office skills: Advanced level experience in Excel reporting and PowerPoint
  • Excel — Pivot tables, look ups, filtering, conditional formatting, validation
  • PPT — insert graphs or shapes, alignment, text justification, text margins
  • Excellent data handling skills
  • Intermediate knowledge of Project Management concepts and tools
  • Familiarity with maintenance of SharePoint sites
  • Knowledge of using data visualization tools like Power BI, Tableau

Experience

• 7+ years of hands-on experience in a fast-paced global environment
• Experience of interacting with geographically dispersed professionals strongly preferred
• Reporting experience, knowledge of standard metrics and key performance indicators
• Understanding of business research or data interpretation and analysis concepts
• Understanding of Project Management concepts and experience working on non-IT projects
• Professional services industry experience, or internal or external client-serving experience preferred

Number of interview rounds and types

• HR Interview
• Technical Assessment
• Hiring Manager interaction

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.