BMO Service Transformation Analyst

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Business Enablement BMO Service Transformation  Analyst (Supervising Associate)
 

The Opportunity:   
We are seeking a skilled and motivated Service Transformation Analyst  to join the Methods and Tools team in the Business Management Office (BMO). The Service Transformation Analyst will be responsible for supporting the transformation of BMO service delivery through the identification, development and management of the methodologies, processes and tools that enable BMO services. This role supports  improving efficiency, simplifying processes, enhancing customer experience, enabling scalability, and driving innovation in service processes & methods This role involves analyzing and documenting current service processes, identifying areas for improvement, and implementing innovative solutions to enhance service efficiency and customer satisfaction.

Key Responsibilities: 

• Project Management:
  • Participate in the planning, execution, and delivery of service transformation projects. 
  • Manage project timelines, budgets, and resources. 
  • Assist the Service transformation manager to ensure projects are delivered on time and within budget. 
• Change Management:
  • Execute change management activities to ensure smooth transitions and minimize disruption. 
• Process Improvement:
  • Analyze existing service processes and identify areas for optimization. 
  • Develop and implement process improvements to enhance efficiency and effectiveness. 
  • Define and manage interfaces with other service processes.
  • Monitor and measure the performance of service processes. 
• Service Integration:
  • Evaluate and recommend new services & processes to support service transformation initiatives. 
  • Document and manage the  roster of BMO services, methodologies and tools that support the BMO, this includes core service definitions and tool requirements
  • Assist Service transformation manager to implement  new services, processes and tools within the BMO  
• Stakeholder Management:
  • Build and maintain strong relationships with key stakeholders. 
  • Communicate project progress and updates to stakeholders. 
  • Address stakeholder concerns and issues. 
• Data Analysis & Reporting:
  • Collect and analyze data to track service performance and identify areas for improvement. 
  • Prepare reports and presentations to communicate findings and recommendations. 

Skills and Attributes for Success: 

• Experience in defining and managing core methodologies and processes within a business management office. 
• Ability to ensure methodologies are pragmatic, fit for purpose, and aligned with shared toolsets. 
• Strong understanding of financial management processes, including planning, forecasting, and product TCO. 
• Proficiency in managing multiple projects simultaneously.
• Experience with project management methodologies (e.g., Agile, Waterfall).
• Strong ability to analyze data and identify trends.
• Proficient in problem-solving and critical thinking.
• Excellent verbal and written communication abilities.
• Ability to present ideas clearly to various stakeholders.
• Strong relationship-building skills.
• Ability to work collaboratively with cross-functional teams.
• Ability to design services that enhance customer experience.
• Willingness to learn and embrace new technologies and processes.

Qualifications: 

• Bachelor’s degree in business administration, Finance, Information Technology, or a related field. 
• Minimum of 3 – 5 years of experience in service management, transformation, or a related field.
• Proven experience in developing processes, and implementing tools within a business management or similar function. 
• Good understanding of current business management processes leveraged to maintain the rhythm of the business - financial management processes, including planning and forecasting, engagement code management, etc.
• Familiarity with data analytics tools and techniques.
• General project management skills with the ability to manage multiple priorities and deadlines. 
• Lean Six Sigma certification or similar qualifications in process improvement methodologies a plus.
• Strong analytical and problem-solving skills. 
• Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively across functions. 
• Prior experience in a Professional Services Firm is highly desirable. 

What We Offer:

Join our global team as the BE BMO Service Transformation manager and leverage the opportunity to grow and drive your career forward in a supportive and dynamic environment. Benefit from our comprehensive benefits package, designed to promote your physical, emotional, financial, and social well-being. Enjoy continuous learning opportunities, transformative leadership development, and a diverse and inclusive culture that encourages you to be your authentic self and make a meaningful impact.

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