Assistant Director-Resource Management

Experience Management Assistant Director/Manager

As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations. 

We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams. 

The opportunity

• The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.
• Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.
• Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.

Your key responsibilities

• Design and development of WFM strategy for respective business and region
• Drive change management and communication across all levels in the organisation
• Accountable for transformation of business delivery
• Experience with driving technology solutions to be offered
• Contribute to long term business strategy through creation of planning scenarios and capacity models
• Accountable for operational delivery and SLA/KPIs
• Responsible for business growth and people agenda- Create KRAs and goals for the assigned span – Implement and track to closure.
• Strong networking skills and solution-oriented mindset
• Relevant PSCM domain experience
• Implementation of WFM strategy for respective business and region
• Drive change management and communication across all levels in the organization
• Accountable for transformation of business delivery
• Experience with driving technology solutions to be offered
• Accountable for operational delivery and SLA/KPIs
• Responsible for business growth and people agenda- Create KRAs and goals for the assigned span – Implement and track to closure.
• Be trusted business Advisor for clients in driving the PSCM processes

Skills and attributes for success

• Flexible with working hours
• Excellent domain knowledge in resource management, demand planning and MIS.
• Strong execution skills with focus on meeting timelines and delivering highest quality service.
• Strong networking skills and solution-oriented mindset
• Excellent verbal and written communication skills.
• Hands-on experience in creating planning scenarios, business models, SOWs, value proposition and use cases
• Strong time management and analytical skills.
• Stakeholder management skills.

To qualify for the role, you must have

Education:

• Post Graduate/Graduate in related discipline

Experience:

• Prior work experience in same or related domain, 11 to 16 years
• Prior experience on new age technology solutions is preferred for Tech Exp. Manager roles
• 8+ years’ experience in directly supervising a team.
• 5+ years’ experience working as project manager, development lead or resource manager in a large IT/Consulting firm is required for Tech Exp. Manager roles.
• 5+ years of experience in change management, process transformation, project management, forecasting and workforce planning.
• Excellent domain knowledge in resource management, demand planning and MIS.
• Experience in industry-based resourcing systems and applications
• Prior work experience in a large professional services or financial services company
• Experience working with clients from different countries (Desirable)
• Experience working in a business where the primary spoken language is English
• Experience in BI tools – Alteryx, Power BI, Spotfire will be preferred.

Ideally, you’ll also have

• Strong working knowledge of MS Excel, Word, PowerPoint expertise in data Visualization tools Hands-on experience in creating business case, value proposition, use cases and process flows using tools like Visio.
• Excellent written and oral communication skills in English language
• Strong presentational skills: ability to clearly communicate complex messages to a variety of audiences
• Stakeholder management skills.

What we look for

Someone who can Manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills. Observant with an eye for detail and Ability to make sound decisions fast. The ability to simplify complex analytical issues and communicate them to a variety of audiences, to work and team effectively with clients and other management personnel and possess high standard of integrity.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.