Assistant Director

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Position summary

Job role

The Global Delivery Services, M3 Process CoE – Benchmarking Team Assistant Director (63) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking. Having a functional understanding and expertise of business processes like Supply Chain, IT, Finance, Legal, Shared Services and Cyber Security, the Assistant Director partners with field practitioners to understand the project objective, identify relevant metrics for the clients and supports client data collection, validation and benchmarking analysis to identify the specific improvement areas.

This position supports the management of the Benchmarking team, and is responsible for supervising, developing and mentoring benchmarking colleagues, collaborate with the development of sector/process area related benchmarking content and network with global colleagues within Benchmarking team to plan and execute on the functional objectives and goals in a consistent and seamless manner. Having a strong working knowledge of Benchmarking, analytic tools and processes, the incumbent works with client engagement teams to understand their needs and uses benchmarking tools to develop the required process metrics.  The Benchmarking Team Manager supports and participates in activities within the Benchmarking group identifying and capturing best practices for continuous improvement.

Job responsibilities

Deliver client service(s):

• Manages the benchmarking request intake and triage process support to client teams
• Works with client teams to understand their needs and efficiently route requests to resources (Benchmarking, within EY Knowledge or relevant SMRs) to address request
• Leads process benchmarking engagement delivery; reviews data, tools and content resources available with client teams and supports benchmarking projects in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security
• Manages and drives content builds, leading all the activities involved (planning, risk mitigation, etc.)
• Serves as subject matter expert during customer interactions to understand the requirement and identify relevant metrics and peer groups; map client processes to benchmarking frameworks

Relationship Management:

• Possesses strong executive presence. Builds and sustains enduring relationships with key stakeholders in the Functions as well as the knowledge community. 
• Develops a network of key Service Lines or Sectors executives to develop benchmarking products/services to meet their needs
• Develops relationships with other Knowledge functional teams and external vendors (e.g., APQC) to better understand how to leverage them on benchmarking projects
• Continuously drives awareness of the global benchmarking service offering with various service line stakeholders to ensure the team has a continuous stream of engagement support work

Analytical/Decision Making Responsibilities:

• Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence). Must understand the parameters within which content can be shared (e.g. appropriate use of intellectual property)
• Leads multiple internal improvement efforts focusing on improving benchmarking efficiency and effectiveness
• Develops and/or reviews benchmarking deliverables incorporating insight from a content specialist, analytics team and client team
• Provides quality reviews to ensure highest quality client deliverables
• Actively works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase
• Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as GDS Transformation Zone teams initiatives
• Assesses appropriate use of firm branding, positioning and visual identity

Team Management & People Management:

• Actively manages assigned team members, assigning tasks/projects and managing results
• Coaches analysts on benchmarking activities, relationship management, and project management approach and reviews their work
• Interfaces with team members across all global locations via regular and frequent interactions to ensure the team is effectively integrated and highly motivated
• Develops necessary reporting, oversight and training to ensure consistency in client team experience across global group of analysts
• Drives collaboration between GDS and global team members to ensure communication, information sharing and robust development of technology-based solutions
• Takes on people management/ counselling responsibilities for a few Benchmarking Analysts based in GDS
• Proactively promotes an inclusive work environment and flexibility to enable team members to achieve both their personal and professional goals
• Position requires minimal supervision to make knowledge integration decisions

Knowledge and Skills Requirement

• Strong knowledge and understanding of Finance and Supply Chain functions. Exposure to other areas like IT, HR, Shared Services, Legal and Cyber Security is a value-add
• Strong working knowledge and understanding of analytics tool set like Spotfire and PowerBI
• Prior experience and hands-on in business process transformation tools and techniques
• Strong customer service skills to support request management and data collection
• Strong demonstrated ability of analytics, insight generation, data aggregation and excel capabilities
• Excellent data aggregation and problem-solving skills
• Ability to identify, research and synthesize large amounts of benchmarking data and deliver insightful solutions
• Demonstrates ability to identify new tools and technologies relevant for benchmarking operational and strategic priorities
• Proven ability to interact with leaders, stakeholders and staff; strong presentation skills; ability to present to a multicultural audience
• Ability to maintain and sustain relations with key sector and service line executives
• Proven ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment
• Demonstrated ability to plan and successfully execute multiple, complex projects across borders
• Strong time management, problem solving and organizational skills
• Self-motivated, with strong work ethics; proactive in identifying issues and opportunities
• Proactively promote an inclusive work environment by participating in BU, geography, area or national gender/diversity investment efforts

Willingness to travel international, if required

Education

• M.B.A. or related Master's degree preferred

Other requirements (Preferred)

• Knowledge of data sources like APQC, CapIQ, Computer Economics, SNL and others
• Knowledge of additional tools/platforms like Tibco Spotfire, Qualtrics, PowerBI, Excel/Access spreadsheets and databases)

Basic Qualifications:

9+ years of professional experience applying benchmarking solutions to global professional services or related industries 

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