Delivery Consultant, Client Services, People Consulting, Belfast

Delivery Consultant, Client Services, People Consulting, Belfast

12 MONTH FIXED TERM CONTRACT

About the Client Services Team

Our Client Services team sits at the heart of service delivery, enabling EY to deliver complex, high-quality services for clients across the public sector. Bringing together specialists in programme delivery, commercial management, supplier management, compliance, governance, project management and operational support, the team is responsible for ensuring services are delivered efficiently, compliantly and to the highest standards of quality.

Working collaboratively across client-facing and internal functions, the team supports the full-service lifecycle, from mobilisation and delivery through to governance, reporting, continuous improvement and innovation. Together, we focus on creating exceptional client experiences, managing risk effectively and driving operational excellence across our Learning Framework contract.

Role Purpose

As a Delivery Consultant, you are a critical team member responsible for supporting bespoke learning and coaching programmes. You are the face of the EY service to both clients and delegates and have a key role to play in offering them a great experience.

Key Responsibilities

• Managing and communicating with programme delegates on all aspects of their programme including issuing joining instructions, collecting feedback, monitoring mailboxes and sending out calendar invitations 
• Setting up workshops (face to face and virtual), learning platforms and diagnostics as required
• Communicating with clients regarding programme logistics including workshop dates and locations
• Booking associates and coaches
• Maintaining and updating trackers
• Supporting the smooth administration of all client programmes
• Handling customer enquiries and calls
• Logging enquiries and complaints (when they arise)
• Supporting and conducting administrative activities to enable key service user journeys through our services such as setting up accounts, processing bookings and generating invoices
• Supporting the learning evaluation team with the preparation and distribution of feedback surveys and analysis of results

Skills and Experience

• Experience of managing administrative operations
• A commitment to delivering exceptional client service with good stakeholder management skills
• Good organisational skills
• Ideally, you’ll also have experience of delivering HR related services such as learning, education or workforce analytics
• Data analysis skills

Selection Process

Please note, if successful during our CV screening process, you will be invited to attend interview at our Bedford House office in Belfast w/c 7th September

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note

Prior to finalising your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters.