GPO Client Solution - Senior Manager

EY Global Payroll Operate (GPO) is a multidisciplinary practice delivering standardized, borderless, and connected payroll services that address the global, regulatory, and human aspects of employee care and compensation. This role plays a critical part in ensuring the successful implementation of EY’s global payroll technology solutions for new clients.

Purpose of the Role

As a Senior Manager within the GPO Implementation team, you will lead the technology solutioning for payroll implementations, working closely with clients and internal teams from pre-sales through delivery. You will act as a Subject Matter Expert (SME) on EY’s payroll technology tools, ensuring implementations meet global standards and client expectations in terms of time, cost, and quality.

Key Responsibilities

• Technology Implementation Leadership
  
  • Lead cross-functional teams to deliver the technological components of payroll implementations across multiple countries or regions.
  • Manage project scope, resources, timelines, and budgets throughout the implementation lifecycle.
  • Identify and mitigate risks, resolve issues, and manage changes to ensure successful delivery.
  • Provide regular status updates, metrics, and reports to stakeholders and leadership.
  • Develop project plans, estimates, and documentation for all phases of implementation.
  • Ensure alignment with EY’s global standards and client-specific requirements.
• Client Engagement & Business Development
  
  • Support business development activities including RFPs, RFIs, pricing, pitches, and technology demonstrations.
  • Articulate EY’s payroll technology capabilities to clients, ensuring clear understanding of functionality and quality assurance.
  • Identify opportunities for service expansion or additional EY offerings.
  • Participate in feasibility studies and vendor evaluations.
• Finance, Quality & Risk Management
  
  • Monitor and manage project financials including billing, budgets, ERP, and margin.
  • Define Statements of Work (SOW) and service specifications.
  • Support resolution of disputes or contractual issues as needed.
  • Ensure quality control and compliance with EY’s QRM standards.
• Methodology & Best Practices
  
  • Align technology implementations with client business goals and industry best practices.
  • Contribute to the development of templates, tools, and methodologies to enhance implementation capabilities.
  • Coach and mentor team members, conduct performance reviews, and support professional development.
  • Foster trusted advisor relationships with stakeholders and sponsors.

Required Experience & Skills

• Proven experience in project and program management, preferably in payroll or HR technology.
• Strong leadership and team management skills.
• Excellent communication and stakeholder engagement abilities.
• Financial acumen including budgeting and margin management.
• Analytical mindset with attention to detail.
• Experience in process improvement and change management.
• Ability to coach, mentor, and develop high-performing teams.

Preferred Qualifications

• Experience with global payroll systems and implementations.
• Familiarity with EY’s technology platforms and service delivery models.
• Certification in project management (e.g., PMP, PRINCE2) is a plus.