Service Delivery Pod Leader

Service Delivery Pod Leader - Ballarat

The opportunity

EY Ballarat Service Delivery Centre provides an alternative delivery model within Australia, decreasing risk to our clients, and increasing efficiency by standardizing repeatable processes. At Ballarat SDC, you will work with EY project teams across Australia to support large-scale client engagements. This is a great opportunity to achieve career advancement at a Global organization while living regionally.

The Service Delivery Pod Leader will provide a range of financial administration services to the engagement, providing leadership and guidance to Service Delivery Analyst, managing daily workflow allocation, and acting as the primary point of contact for escalations and complex queries.

Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your key responsibilities

• Performing daily AP/AR tasks, including invoice processing, payment allocations, and vendor account reconciliation, ensuring compliance with internal controls.
• Supporting team workflows by managing task allocations and maintaining data accuracy.
• Act as the primary escalation point for complex or high-risk issues related to AP/AR, including discrepancies, vendor disputes, or policy exceptions.
• Coaching, mentoring, and developing team members, fostering a high-performance culture that supports continuous learning, accountability, and alignment with EY’s core values.
• Contributing to process improvements by identifying inefficiencies and suggesting solutions to the Service Delivery Manager.

What we look for    

• Strong working knowledge of end-to-end AP/AR processes, with proficiency in Microsoft Excel, SharePoint, and relevant financial systems.
• Demonstrated ability to lead, coach and develop a high-performing team, fostering an engaged and collaborative team culture.
• Excellent organisational and analytical skills, with a structured, detail-focused approach to managing high volumes of work and competing priorities.
• Strong stakeholder communication skills and a continuous improvement mindset, with a desire to make a meaningful impact and drive better ways of working.
• Previous experience operating in a team leader/supervisor capacity would be beneficial.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits    

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.

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EY | Building a better working world 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.