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ServiceNow Technical Consultant - Technology Consulting - New Zealand

Location:  Auckland
Other locations:  Anywhere in Region
Salary: Competitive
Date:  29 Jun 2024

Job description

Requisition ID:  1508454




Mā te kahukura ka rere te manu I With wings a bird will fly  


At EY we believe that whoever you are, your uniqueness helps us stand apart.  We bring together extraordinary people, like you, to build a better working world.  


Kei a koe te mana I The choice is yours     


What’s in it for you?   


Technology is changing the world and we’re at the center of it all. Driven by honest values, an amazing culture, we’re out to unleash the potential of every team across New Zealand and Australia.   


As our member of our ServiceNow practice you will be joining a high-performance team who deliver a range of projects for our enterprise clients across New Zealand and Australia. Your role will include 


  • Engaging with clients to understand their requirements and desired outcomes 

  • Mapping client requirements to ServiceNow solutions and design 

  • Configure, customise, and implement ServiceNow modules, workflows, and integrations. 

  • Lead and mentor junior consultants on ServiceNow projects 

  • Collaborate with hybrid delivery teams across New Zealand, Australia and offshore 

  • Conduct training sessions and knowledge transfer to client teams. 

  • Stay current with ServiceNow developments and industry trends to provide innovative solutions. 


This is an opportunity to become part of a team that is delivering business transformation to enterprise clients leveraging the full range of ServiceNow capabilities, including customer workflows, workplace service delivery, cyber and risk, IT operations, project and portfolio management and finance and procurement operations. 


This role provides tremendous opportunity for growth and development. Not only will you be working alongside the leading ServiceNow practitioners in the market, but you will also have access to first-class training and development opportunities, including sponsorship to CTA and MCA. 


Ō Pūmanawa I What we’re looking for 


Here is our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your passion, strengths, what you want to learn, and how far you want to go.   


  • Bachelor's degree in computer science, Information Technology, or a related field. 

  • 5 or more years of experience as a ServiceNow Consultant or similar role. 

  • Expertise in configuring and customising the ServiceNow platform. 

  • Strong understanding of IT Service Management and Operations 

  • Familiarity with Finance and Risk domains, including IRM (Integrated Risk Management) and GRC (Governance, Risk, and Compliance). 

  • Experience with Customer Service Management / Telecommunications Service Management processes. 

  • ServiceNow certification(s) preferred. 

  • Excellent communication and client-facing skills. 

  • Ability to work independently and as part of a team. 

  • Strong problem-solving and analytical skills. 


Nice to have 


  • Eligibility for immediate right to work in NZ (New Zealand)  

  • CTA or CMA certification  

  • Experience in positioning ServiceNow with broader enterprise architectures 

  • Experience with Domain Separated environments  


Kuhu mai ki a EY I Come, be a part of EY  


  • Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at 


Apply now… we’re over 1,000 perspectives in Aotearoa New Zealand and we’re ready to welcome yours.  


Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We hold a collective commitment to continue to drive an environment where all differences are valued, practices are equitable, and everyone experiences a sense of belonging — where people are inspired to team and lead inclusively in their interactions every day. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at . Anything you tell us will be kept completely confidential. 


Whāia te iti kahurangi I The exceptional EY experience. It’s yours to build. 


EY | Building a better working world 


Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.


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