Senior Consultant- Service and User Experience Designer

Mā te kahukura ka rere te manu I With wings a bird will fly 

 At EY we believe that whoever you are, your uniqueness helps us stand apart.  

We bring together extraordinary people, like you, to build a better working world. 

Kei a koe te mana I The choice is yours  

As a Service and Experience (UX) Designer, you will play a crucial role in enhancing the service offerings and experiences for our Clients customers. 'Customer' is defined to include users, consumers, citizens and employees. You should be well-versed in design thinking & human-centred design (HCD) methodologies, and user experience (UX) principles. 

Key Responsibilities:

• Collaborate with cross-functional teams to identify service design opportunities and develop strategies that align with business objectives.
• Conduct user research to gather insights into customer needs, behaviours, and pain points.
• Create and iterate on service blueprints, user journey maps, and personas to guide the design process.
• Utilise design thinking methodologies to ideate and prototype new service concepts.
• Facilitate workshops and co-design sessions with stakeholders to encourage participation and buy-in.
• Test and validate service prototypes with users to ensure they meet customer needs and expectations.
• Analyse & synthesise feedback and data to refine and improve Client outcomes.
• Communicate concepts and solutions effectively to team members and stakeholders through presentations and documentation.
• Apply UX principles to design intuitive and engaging user interfaces for digital products and services.
• Conduct usability testing to identify areas for improvement and ensure a seamless user experience.
• Stay up-to-date with the latest UX trends, tools, and best practices to continuously enhance our design processes.

Ō Pūmanawa I What we’re looking for  

Here’s our ‘wish list’: While we do require suitable experience in either consulting or Supply chain and operations, don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go:

• Relevant degree or certifications will be advantageous.
• Proven experience in service design, experience (UX) design, preferably in a client-side or in-market role.
• Strong understanding of design thinking and related methodologies, and UX principles.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills, identifying opportunities and attention to detail.
• Consulting experience also a bonus
• Pragmatic approach to design: i.e. we use certain techniques to solve a problem … we’re not selling 'design'
• Tech / digital skew 

Preferred Skills:

• Experience with design tools such as Sketch, Figma, or Adobe XD.
• Familiarity with user research methods and tools.
• Ability to manage multiple projects and meet deadlines.

Kuhu mai ki a EY I Come, be a part of EY  

• Explore how a career at EY is yours to build at www.ey.com/nz/careerdevelopment, including our opportunities of EY Badges, Tech MBA and Masters in Sustainability
• Discover how, when and where you can work at www.ey.com/nz/flexibility 
• Learn about our commitment to DE&I at www.ey.com/nz/diversity-inclusiveness 
• Understand how our benefits can support you at www.ey.com/nz/benefits, in particular on your specific needs around leave arrangements and wellbeing to support parents and work-life balance (flexible work arrangements, parental leaves, etc.) 

Apply now… we’re over 1,000 perspectives in Aotearoa New Zealand and we’re ready to welcome yours.  

At EY we take inclusivity seriously, and we’re committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +64 9 300 7044 (option 2). Anything you tell us will be kept completely confidential. 

Whāia te iti kahurangi I The exceptional EY experience. It’s yours to build. 

EY | Building a better working world 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.