ECRM Professional Licensing Compliance Associate

The opportunity

The ECRM Professional Licensing Compliance Associate supports firm professionals in meeting mandatory licensing / certification requirements. The role applies firm policy and regulatory guidance, conducts research and analysis, resolves or escalates licensing matters, and drives compliance processes to timely completion. The Associate serves as a responsive point of contact, documents decisions and due diligence, and contributes to risk mitigation, knowledge sharing, and continuous improvement.

This role is part of a centralized licensing compliance function that works across the organization to identify, manage, and monitor risk. The Associate develops a strong working knowledge of licensing policies, regulatory requirements, and the compliance framework; supports professionals obtaining or renewing required licenses; advises on complex or unique situations; and provides clear updates and recommendations to leadership and stakeholders. Work is performed with limited supervision and appropriate oversight.

Your key responsibilities

•  Apply knowledge of firm processes, policies, resources, and tools to support licensing compliance activities and internal customers.

•  Review requests and supporting information for completeness, accuracy, and alignment with firm and regulatory requirements.

•  Drive matters to resolution by following up on requests, clarifying information needs, answering licensing questions, and communicating next steps.

•  Conduct internal and external research; reconcile information; assess unique or complex circumstances; and develop practical, well-supported recommendations.

•  Partner with professionals and licensing authorities to resolve licensing issues, including initial, reciprocal, renewal, or rejected applications, as applicable.

•  Identify and promptly escalate sensitive, complex, quality, confidentiality, or risk matters that require additional review.

•  Participate actively in meetings with area and service line leadership, General Counsel’s Office, ECRM, and other stakeholders by sharing updates, insights, questions, and recommendations.

•  Document work performed, findings, decisions, and supporting rationale in appropriate systems or work programs to maintain a clear review record.

•  Use analytical and project management methods to organize work, manage competing priorities, meet deadlines, and provide regular status updates.

•  Build effective relationships across ECRM and the firm; serve as a liaison among professionals, risk management colleagues, and relevant functional teams.

•  Contribute to training, knowledge sharing, team discussions, and process improvements that strengthen efficiency, consistency, controls, customer service, and risk mitigation.

•  Produce timely, accurate, complete, clear, and high-quality work while protecting confidential and sensitive information.

Skills and attributes for success

•  Strong written and verbal communication, interpersonal, collaboration, and customer service skills, with confidence engaging personnel at all levels in virtual and in-person settings.

•  Excellent attention to detail, sound business judgment, critical thinking, research, problem-solving, and decision-making skills.

•  Ability to interpret and apply policies, protocols, and structured procedures while recognizing when a matter requires escalation.

•  Professional maturity and discretion in handling confidential information and communicating sensitive or difficult messages.

•  Ability to manage multiple priorities, organize workflow, adapt to change, and work independently while keeping stakeholders informed.

•  Curiosity and a continuous learning mindset, including a willingness to ask thoughtful questions, challenge assumptions respectfully, share constructive feedback, and propose improvements.

•  Commitment to collaboration, accountability, knowledge sharing, and building trusted relationships across the organization.

To qualify you must have 

• Bachelor’s degree or equivalent work experience
• Approximately 1-3 years related experience

What we look for

A motivated, collaborative, and engaged professional who takes ownership, provides thoughtful support, and is comfortable contributing in meetings, training sessions, and team discussions. The successful candidate combines attention to detail with practical judgment, communicates openly, volunteers ideas and assistance, and helps foster a culture of continuous learning, accountability, and high-quality service.