On Site Technology Support Specialist - Core Business Services

Working Location: Athens (hybrid)

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​ Join EY and help to build a better working world.

Being part of EY in Greece means being part of a team which has been announced as Top Employer for the third consecutive year, certified as a Great Place to Work for a second year in a row, and awarded as Best Workplace in Professional Services & Consulting for the first time!At EY, we’ll develop you with future-focused skills and equip you with world-class experiences through coaching and training programs as well as the use of advanced technology and AI. We’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Join our continuously growing team, which employs over 2.600 professionals in Greece, to experience great flexibility under our hybrid operating model across our offices in Athens, Patras, and Thessaloniki and help to build a better working world.

The opportunity

We are currently seeking for an OSTS Specialist to perform multiple technology support activities in providing end user support to Firm personnel. The successful candidate demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment. ​

Your key responsibilities

You will be part of the On-site Technology Support team, to ensure that EY strategy is properly delivered.  You will use your ability to follow a logical and systematic approach to issues, escalating matters where needed to your superiors, delivering with accuracy and in set timeframes.

• Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
• Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.
• Assist with off-site support for firm sponsored functions/meetings.
• Perform asset management responsibilities as assigned by supervisor.
• Assist with IT tasks related to office moves, buildouts and relocations.
• Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.

Skills and attributes for success

• Teamwork: Encouraging an efficient, innovative and team-oriented working environment by maintaining cooperative relationships and positive attitudes that lead to open communications and sharing of information
• Communication: Integrating with and influence clients from a varying range of organizations, as part of a diverse and highly driven team with a creative vision and the confidence to make it happen
• Attention to Detail: Illustrating critical thinking, professionalism, high level of self-motivation and ability to work in a multi-tasking and results-oriented working environment with keen attention to high quality and details
• Tech-Oriented: Using technology to continually learn, share knowledge with team members and enhance service delivery

What we look for

Required

• 1 – 3 years of relevant working experience
• Excellent academic background, a bachelor’s degree in IT, or similar
• Advanced MS Office user
• Ability to work effectively with all levels of end users and IT personnel
• Excellent business writing and verbal communication skills both in Greek and English
• Excellent analytical, project management, communication, problem solving, interpersonal and teaming skills
• Outstanding organizational skills, flexibility and ability to work under tight deadlines
• Willingness to learn, proactivity, openness to work in a multicultural environment

Desirable

• Experience in a Big4 professional services firm
• Solid negotiation and influencing skills, and the ability to develop long-lasting relationships both internally and externally

What we offer you  

Ability to Shape your Future with Confidence by:

• Developing your professional growth:
  • You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.
  • Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.

• Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.
  • Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.
  • Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.
  • Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.
  • Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services & Consulting).

• Fueling an inclusive culture: We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.