Digital Experience Consultant/Senior Consultant

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too.

Join our continuously growing team, which employs over 2.500 professionals in Greece, and is listed in Greece's Top Employers, Great Place to Work and Best Workplaces for Women for 2024! Experience great flexibility, under our hybrid operating model across our offices in Athens, Patras, and Thessaloniki, while benefiting from personalized learning and career development opportunities. We prioritize diversity, equity, and inclusion, fostering an environment where everyone's unique perspectives are valued, that supports you in building an exceptional experience for yourself, and a better working world for all. 

The opportunity

Are you passionate about driving customer-led digital transformation? Join our Innovation and Experience Design (IXD) team as a Digital Experience Consultant/Senior Consultant. In this role, you will collaborate, with industry leaders to design and implement cutting-edge digital experiences, taking advantage of the EY Design Lab, working across the entire project lifecycle—from inception to execution—using agile methodologies and design thinking.

Your key responsibilities

• Support Digital Experience Initiatives: Participate in digital experience initiatives and translate business requirements into actionable configurations, leveraging platform capabilities to deliver personalized, seamless customer experiences
• Infuse CX capabilities: Partner with UI/UX Designers and Development teams during implementation leveraging your expertise in CMS, CRM, CDP and marketing tools.
• Engage with Clients: Develop detailed personas, journey maps, and lead client meetings/workshops service blueprints to identify and address client needs.
• Facilitate Workshops: Facilitate and lead workshops with internal teams, stakeholders, and clients to gather insights, co-create solutions, and drive alignment

Skills and attributes for success

• Strong Communication Skills: Excellent written and verbal communication abilities, with a knack for translating complex concepts into clear, actionable insights.
• Excellent Facilitation: Skilled in facilitating collaborative workshops, guiding stakeholders through ideation, alignment, and solution development.
• Customer-Centric Mindset: Proficient in creating personas, journey maps, service blueprints, and other design artifacts that accurately reflect customer needs and service interactions.
• Digital Expertise: Experience with digital experience platforms such as Adobe, Sitecore, Salesforce, etc

To qualify for the role, you must have

• A Bachelor’s/Master’s degree in Business Administration, Marketing, Information Technology, or a related discipline.
• between 3-6 years of experience in Business and Technology Transformation programs.
• Proven experience in Business Analysis, workshop facilitation, and requirement gathering.
• A willingness to travel as needed.

What we offer

• Competitive remuneration package: You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions. 
• Flexible working arrangements: We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.
• Personalized learning experience and career development: We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership & Development process, all of which can lead to a meaningful impact and success as defined by you.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• International Experience: Become part of international projects and work along multicultural teams, through our global network.
• Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the Top Employers, Great Place to Work and Best Workplaces for Women awards for 2024.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. Shape the future with confidence.

Apply now.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.