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IT Application Support Manager, Digital and Emerging Technology, Technology Consulting

Other locations:  Primary Location Only
Salary: Competitive
Date:  2 Sep 2023

Job description

Requisition ID:  1362802

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself, and a better working world for all.





The opportunity


The IT Application Support Manager provides leadership, planning, prioritization, scheduling, reporting and effective execution of the application maintenance and support services. Leads and drives the Level 2 production incident and problem management processes. Maintain end-user client relationships, while responding to both critical and routine application support requests, and coordinates with other product vendors support as required.


Key Responsibilities:

  • Provide Level 2 production support and manage incident resolution against established SLAs
  • Maintain detailed and up-to-date documentation of issues, resolutions of the solution procedure
  • Maintain and update application configuration including user security as needed to meet the business requirements
  • Manage service requests to fulfill business and product support requests
  • Communicate planned/unplanned outages.
  • Plan and ensure timely housekeeping and Infrastructure maintenance activities to support Application health
  • Create/update support procedures and ensure proper maintenance of standard operating procedure (SOP)
  • Prepare and provide operational and performance dashboards for KPI trending and reporting
  • Coach and oversee work and project coordination within the Applications Support team


To qualify for the role, you must have:

  • Bachelor’s degree in Information Technology or equivalent
  • 6-8 years of experience managing production support of mission critical IT application
  • Preferably with working experience and knowledge of the Singapore Government Sector regulations and environment.
  • Excellent leadership qualities to engage and manage stakeholders
  • Self-motivated and thrive in a demanding work environment
  • Strong written and verbal communication, interpersonal, presentation, client service and business writing skills.


Ideally, you’ll also have

A dedication to teamwork and integrity within a professional environment


What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.



What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.


EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.


Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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