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(Senior) Consultant Continuous Improvement Transformation in Service Organizations

Location:  Amsterdam
Other locations:  Primary Location Only
Salary: Competitive
Date:  29-Sep-2022

Job description

Requisition ID:  137758

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


How about this? Converting your ideas into a large scale business transformation, challenging senior leadership in their strategy and performance journey, supporting your colleagues to get the best out of themselves and developing yourself into the expert in your field. And… all this while working closely together with clients and colleagues and having a lot of fun! Sounds interesting? Then read on.


The opportunity

The colleagues of the Service Excellence team at EY (part of the Supply Chain & Operations department) have a passion to support their clients to sustainably and continuously improve business results. Our focus is on long term sustainable value for our clients by focusing on Customer, Social, Employee, and Financial value. At EY, we believe that capability building and results should go hand in hand and we can only be successful if we enable our clients to practice Continuous Improvement autonomously. That is why we put significant focus on enabling, training and coaching the client’s employees and leadership. We do so in all layers of the organization and apply our expertise in the full spectrum of the business operations (e.g. strategy, process, customer, organization, employee, data, technology, leadership and culture). This brings the opportunity to work and learn from experts in different fields and allows you for variation in your work and a steep learning curve. Your work will vary from process improvements and (data) analyses to interviewing people in multiple layers of the organization and providing training and coaching. Your key focus will be on the private sector, but you will have the opportunity to work with our public sector colleagues as well and make a positive impact to society.


Your key responsibilities

Service Excellence is the EY name for integrated Continuous Improvement in Service Organizations and back-offices. As part of the Service Excellence team, you make an impact at the customer from day one. You are the expert that leads the client in their journey towards Service Excellence. For example, by preparing and facilitating customer workshops, training and coaching the client into the Service Excellence way of working or performing full organizational analyses to identify and prioritize improvement potential. At the client, you are able to quickly understand the situation and adapt your approach to get to the right decisions, coaching or advice. And as a team member of the Service Excellence team (and the SC&O department), you are proactive and cooperative in bringing our team to the next level and are contributing to the pleasant team atmosphere.


Skills and attributes for success
Are you continuously working to improve yourself and your environment and are you ready to use this energy to be successful as part of the Service Excellence team?


To qualify for the role you must have

  • Minimum of 1 year work experience in Consultancy and/or within the field of Operational Excellence / Lean / Continuous Improvement within Services Organizations.
  • A Master's degree with above average grades, preferably in the field of Business, Operations Management, Supply Chain Management, (Industrial) Engineering or similar studies.
  • Fluent in Dutch and English.
  • Excellent analytical capabilities, strong communication, change management and people skills, result-driven, the ability to be pragmatic in execution of projects and conceptual thinking.


Ideally, you’ll also have

  • You have a passion for Operational Excellence or Continuous Improvement in service environments and experience and knowledge regarding project management. Lean Six Sigma Green Belt/Black Belt certified is an advantage.
  • Affinity and/or experience with data and IT
  • Affinity with and/or experience in the public sector
  • Fluently speaking a third European language (in addition to Dutch and English) and you are willing to travel


What we look for

Are you truly outstanding? Are you communicative, social, analytical, practical, pragmatic and a fun team player, both during and outside of work? Are you keen to develop yourself quickly as a consultant and specifically in the field of Service Excellence and can you convince us that you can be of added value at our clients starting today? Then share your motivational letter (must) and CV immediately so we can soon welcome you as our new colleague!


What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. At EY, your competencies and your areas of interest will determine your future, plus we offer you:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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